Job Description

Reporting to DVP, the incumbent will be leading the overall warehouse operations in Singapore and ensuring the strategic assets are utilised according to the end-to-end business strategy. This is a key role, ensuring operations are runs effectively and efficiently.

Successful incumbent will be tasked to maximise operational productivity, minimise costs and meet & exceed customer expectations. High on the agenda will be safety, productivity improvement, site profitability, change management, strategic decision making and continuous improvement. The role has a P&L accountability for the overall warehouse operations in Singapore.

Operations, Resources and Vendor Management

• Lead, plan, develop and implement strategy for operational management and development, so as to meet and/or exceed organizational performance plans
• Establish and maintain appropriate systems for measuring necessary aspects of operational management and development
• To shape, co-ordinate and deploy effectively the personnel resources and organizational structure through proper recruitment, induction, training and career development on operational staff. And for other resources and facilities, he/she has to ensure security level, health and safety level be attained at or above industry-practice level in order to protect the interest of the shareholders, staff and customers.
• Vendor management through cost and risk analysis, establish service standards, manage performance metrics.
• Responsible for achieving the business goals set by Company, which includes transforming the warehouse business towards an end-to-end business model utilising all Company\'s capabilities and assets

Excellent Service Quality

• To plan, measure, control, review and take timely corrective actions to ensure that service level is attain and best practices are shown.
• Drive a customer centric culture within the department
• Ensure the agreed KPIs set forth by the customer and management are met
• To ensure best in class customer experience in line with company vision and policy

Cost/Budget Planning and Control

• To manage and ensure smart spending without compromising the service level.
• Ensure 3rd party contractors are employed with competitive costs in relation to market conditions, by conducting benchmarking exercises periodically as well as working with Procurement to ensure best practises and processes are in compliance.

Innovative Practices to Support Growth

• To continuously enhance market competitiveness encouraging and developing new ideas in procedures, systems and working attitudes.
• To manage the manpower deployment and ensure smooth operations, at all times.
• To drive and promote health and safety programs within the department.
• To implement continuous improvement initiatives to drive operations towards higher productivity

People Management

• Responsible for team performance and development
• Drive a culture of high performance and ownership.

Continuous Improvement, Operations Excellence & Safety

• Continuously evaluates, measures and refines processes to improve service, quality, and efficiency
• Familiar with concepts like LEAN and incorporates such practices and methodologies
• Ensures compliance in operations with all relevant regulatory requirements
• Maintains strong safety and facility cleanliness programs in compliance with company requirements

Requirements

• Degree holder in Business or Logistics Management or relevant disciplines
• Possess 5-8 years of experience in a supply chain environment
• Hands-on Operations and familiar with LEAN and continuous improvement concepts
• Prior experience in an e-commerce fulfilment operation
• Champion of end-to-end supply chain operations in B2B and B2C environment
• Experience in leading teams, managing and driving performance
• Ability to work in a complex \'Matrix Environment\'
• Stake Holder management experience
• Change management

Additional Information

Career Level

Senior Manager

Qualification

Not Specified

Years of Experience

7 years

Job Type

Full-Time

Job Specializations

,

Company Overview

As Singapore\'s designated postal operator, Singapore Post (SingPost) provides mail services to homes and businesses throughout the country, besides pioneering e-commerce and logistics solutions across the Asia Pacific region and beyond. SingPost\'s diversified offering includes retail, storage, financial services and integrated business services in addition to its traditional postal activities, and the company now operates in 19 markets with over 7500 employees around the world.

The origins of SingPost can be traced back to 1819, when a single mail office was established to serve the newly-founded British trading post of Singapore. Demand for postal services soon began to grow, and the \'Post Office\' was officially established as a government department in 1858. To learn more about SingPost\'s heritage, please visit https://160.singpost.com/. Today SingPost is listed on the SGX-ST, with its largest shareholders being Singapore Telecommunications Limited (21.8%) and Alibaba Group Holding Limited (14.5%).

Being Singapore\'s designated Public Postal Licensee (PPL), a position that was renewed in 2017, SingPost is responsible for managing the country\'s 57 post offices, 743 street posting boxes and 11,050 POPStation lockers across 156 locations, as well as issuing stamps, maintaining the national postal code system, processing and delivering average 3 million mail items daily.

SingPost takes a proactive approach to diversifying its operations, while also ensuring that its various subsidiaries and services are seamlessly integrated. In addition to SingPost\'s eCommerce business, an ecommerce enabler that provides brands and retailers with integrated ecommerce solutions, SingPost offers logistics and fulfilment services to businesses through Quantium Solutions across the Asia Pacific region. Another business, Speedpost provides international shipping to more than 200 destinations across the globe and courier services within Singapore, while CouriersPlease delivers parcels throughout Australia, and Famous Holdings offers international freight consolidation and forwarding. Lock+Store offers self-storage solutions in Singapore, Hong Kong and Malaysia. Together, these end-to-end solutions result in a unified organisation with a firm foothold in a wide range of strategic markets, and a shared vision to become a global leader in both communications and e-commerce logistics.

SingPost has received international recognition for the quality of its operations, including awards for customer care, investor relations, digital innovation and e-commerce. Innovative and forward-thinking, SingPost has successfully developed a globally competitive postal and logistics infrastructure which is perfectly positioned to keep pace with Singapore\'s ambitious plans for the future.

Additional Company Information

Registration No.

199201623M

Company Size

2001 - 5000 Employees

Average Processing Time

24 days

Industry

Transportation / Logistics

Benefits & Others

Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible benefits

Specific Location

Greenwich

Singapore Post