Job Description

: Your background

• Educated to degree level in engineering or science discipline
• 5+ years working experience in a similar role.
• Have experience in doing IT support in investment banking environment
• The candidate must demonstrate strong working knowledge of:
  • SQL skills (Microsoft SQL Server / Oracle)
  • UNIX/LINUX and shell scripting
  • Managing Windows servers
  • ITRS Geneos/Splunk Technology
  • AMPS or IBM MQ, TIBCO EMS
  • Ansible and Autosys scheduling
    
• Knowledge on Equity, Derivatives and Stock lending business is a value add
• Strong analytical, problem solving and troubleshooting skills
• Proactive, has initiative, diligent and hardworking and willing to learn
• Able to work under pressure in time sensitive production environment
• A good team player but also able to work independently with strong problem solving skills and work well in matrix management environments.
• Fluent English speaking, reading and writing skills. Good verbal and communication skills are necessary
• The successful candidate will form partnership with the users when dealing with production issues and providing the support service to the user base. Stakeholder management experience and the ability to build relationships are essential

What you can expect The successful candidate will join a regional team based in several locations whose primary focus will be on providing front line support for Equity, Derivatives, Clearing and Settlement Applications related to Global Markets Operations & Middle Office. This is an excellent opportunity to join a well-established team; supporting critical core applications while partnering with our development team to rollout support for state-of-the-art, real-time, high availability systems developed with cutting edge technologies What you will do

• Deliver 1st and 2nd line support for internally developed and vendor systems
• Manage releases of new and existing applications to the production environment.
• Ensure operational activity at all times and any loss of service or downtime is restored in a timely and efficient manner
• Diagnose and resolve complex issues involving root cause analysis and end to end coordination and support of the problem resolution process.
• Ensure the documentation of problem resolution processes and procedures is maintained to the highest quality and accuracy
• Ability to correlate events across multiple systems to proactively surface and resolve deep, underlying issues
• The candidate will be required to look across the entire production environment to aid continuous improvement with the state and supportability of production systems.
• Build and maintain relationships with business users and other stakeholders. Work closely with development and infrastructure teams to ensure that issues and defects are reported and actioned to meet business requirements and timelines
• Work closely with other MAPS team members across the Asia Pacific region and globally to ensure consistent service delivery and standardization
• Participate in rotating after-hours/weekend support as required

About Bank of America Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading. Connecting Asia Pacific to the world Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies. Job Band: H5 Shift: Hours Per Week: 40 Weekly Schedule: Referral Bonus Amount: 0