Job Description

Job descriptionSome careers have more impact than others.If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Wealth and Personal Banking (WPB) helps deliver on HSBC\xe2\x80\x99s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Premier Elite Service Manager - GAM.Principal Responsibilities

• Support Private Banking Accommodation port by assuming responsibility of the operational functions in customer service
• Achieve a high service standard by ensuring efficient and quality service to customers
• Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group Standards and local regulations
• Improve customer experience by highlighting the needs and existing deficiencies of customers
• Provide administrative and logistic support
• Identify opportunities for cross-business referrals
• Complete in a proficient and timely manner the annual KYCs that are triggered for SCC customers in your assigned portfolio

Requirements

• Degree holder with relevant experience in a retail banking environment
• Strong banking and product knowledge will be an added advantage
• A team player who is self motivated and customer service oriented
• Possess excellent interpersonal and communication skills

To be considered for this role, the relevant rights to work in Singapore is required.You\xe2\x80\x99ll achieve more when you join HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hongkong and Shanghai Banking Corporation Limited.

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