Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Job Responsibilities

• Ensures relevant, adequate training and skill development for staff to help them perform their core duties.
• Conducts Stand-up/Digital training to impart product knowledge and soft skills that equips Contact Centre staff to handle customer queries
• Facilitates the implementation of appropriate training curriculums.
• Acts as the principal focal point to gather and control information needed by customer service.
• Conducts and coordinates the training and briefing sessions including the construction & compilation of training materials & products/services guides
• Gathers the training needs from respective functional areas and sources for appropriate programs (internally & externally).
• Review products/campaigns collaterals and disseminates information to Contact Centre staff.
• Provides feedback to product/business managers on proposed initiatives.
• Ensures that the information published in the knowledge management system is accurate and updated.
• Serve as Administrator of the knowledge management information in system

Job Requirements

• A university degree holder in any discipline with minimum 2 years of training and knowledge management experience in a banking or customer service/call centre environment.
• Existing training professionals or those with training experience preferred.
• A strong customer service mindset with good communication, analytical skills and problem solving skills.
• Excellent written and spoken communication skills in English, with ability to influence stakeholders. Bilingual in a second language (spoken and written) is an advantage.
• Resourceful and able to work independently.
• Possess strong interpersonal skills to work effectively in a team.
• Proficient in Microsoft Office applications.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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UOB