Assistant Vice President/ Vice President, Access Network Production Services Specialist, Chief Technology Organisation

Singapore, Singapore

Job Description

: Your background The role of Access Network Production Services Specialist provides support of Network infrastructure by detecting, responding, and restoring issues related to Incidents with the primary focus on triage leadership of a : Your background The role of Access Network Production Services Specialist provides support of Network infrastructure by detecting, responding, and restoring issues related to Incidents with the primary focus on triage leadership of all business impacting incidents. This role is the key focal point for network stability and owns restoring any impacts to that stability regardless of where the root cause of the impact lies. What you can expect The technology areas of focus for the Access Network Production Services Specialist includes end user networks, public and private transport (SD-WAN), and emerging technologies (switched-Ethernet, LTE, etc.), corporate/branch and building networking including Wireless. Production Services Specialists are expected to be well versed in numerous networking protocols, technologies and troubleshooting methodology, including the use of proactive and reactive tools. The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm. This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various s and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large. The Access Network Production Services Specialist will be considered a subject matter expert in their field and is expected to stay current with various technologies, organizational goals, and industry trends to drive end to end value. Shift and hours of work: Each shift will be 12hrs, alternate week's Wed will be an off day. Shift Pattern A: Sun to Wed Shift Pattern B: Wed to Sat Required Skills: Experience with Network technologies WiFi Technologies - Controllers, Access Points, Management Platforms, Configuration Orchestrator, Tunneling protocols - SSL/TLS, IPSEC, GRE, Network Resiliency - HA, local and regional failover, backups, WAN/MAN, Routing, Switching, Firewalls, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP, BGP, OSPF, Multicast, NHRP, ATM, PPP, IPv4, IPv6, MPLS, ACL, VPN, Building Wireless/Wi-Fi solutions (802.xx) and carrier "in-building" wireless services (DAS), Radio Frequency Experience with troubleshooting complex networking problems Experience with JIRA, Confluence, Agile framework & SCRUM ceremonies Understand configuration management with tools such as Forward Networks and HPNA Experience using (both proactive and reactive) advanced tooling Inclusive of but not limited to Netscout, Wireshark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, NSO, etc. General experience in Network Automation tools and processes Self-starter/self-directed, organized and detail oriented Strong technical acumen and analytical skills Excellent client interfacing skills Strong verbal and written communication skills and ability to work with all levels ofmanagement Can align actions to business impact and service restoral Demonstrates ownership: Is accountable and can hold others accountable (professionally) Experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level Desired Skills: Experience in Networking-related disciplines within a design, implementation, or operations role Relevant Industry certifications in Network Technologies Cloud or SDN knowledge and experience Experience with SDN Cisco ACI, VMware NSX, Arista CloudVision Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development Experience working in an Agile environment Experience of working within Financial services (Insurance, Banking, Investment banking) Experience with other network technologies WAN, MAN, LAN, Optical, Routing, Switching, Proxy/Threat Prevention, DDI, Load Balancing, and AAA What you will do Operational Support of End User Access Network Cisco Wired/Wireless LAN, Palo Alto CloudGenix (SD-WAN) Technical areas of focus include but are not limited to end-user WAN, LAN, WLAN, SD-WAN, MPLS Identify service impact, interpret monitors, dashboards, and logs Work with senior team members to validate impacts and communicate all impacts to internal stakeholders and leadership Lead production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate documents and wikis are up to date and available for use during triage Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record. Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action. Adhere to design standards and global design authority processes and procedures Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats. About Bank of America Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading. Connecting Asia Pacific to the world Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region's leading financial services companies.

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Job Detail

  • Job Id
    JD1222542
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned