Job Description

Assistant VP, Senior Application Support Analyst, Group Infrastructure & Platform Services

Posting Date: 2 Aug 2023

Location:
Singapore (City Area), Singapore, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

• Work within the Risk System support team to provide proactive, timely, effective and efficient support to the users in the Risk System space
• Adopt standard Incident Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
• Troubleshoot the 2nd level technical support issues by identifying the root cause and work closely with users and various IT teams
• Be main gate keeper of the production environment by being proactive to check in advance what are the things being rolled out to production environment
• Be proactive to identify any potential risk in production environment and flag that to development team or users
• Identify areas of improvement to drive down the support volume

Job Requirements

• In-depth understanding of incident management, problem management and support processes.
• Experienced in working in shift - including night calls and Production support
• Will be added advantage if candidate have experience in Risk domain and/or Market data - Operational Risk, P & L, Enterprise Risk, SAS
• Minimum 5 years of hands-on application support experience in bank or financial institution
• Experience in working with some of these technical platforms or programming languages - SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Sybase, Java, Control-M and Scripting
• Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills
• Strong analytical and good problem-solving skills
• Ability to work in a fast-paced and team-oriented environment

Good to have:

• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes preferred
• Understanding of front to back operations, finance, risk and accounting will be an added bonus

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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