to lead daily operations, manage staff performance, oversee budgets, and drive business growth through new opportunities. This role involves
strategic planning, process improvement, and compliance management
, while fostering staff development and customer satisfaction. You will also serve as a
point of escalation for complex operational issues
and champion continuous improvement in service delivery.
Key Responsibilities
Manage maintenance services projects, including scope definition, resource allocation, scheduling, budgeting, and risk management.
Supervise the attainment of KPIs related to orders, revenues, and service performance.
Identify and pursue new business opportunities in the maintenance services sector.
Ensure full compliance with contractual obligations and service level agreements (SLAs).
Drive continuous improvement initiatives in operations and service delivery.
Cultivate and maintain positive relationships with customers and stakeholders.
Manage staff well-being, performance, and training programs to enhance departmental capability.
Requirements
Degree or Diploma in
Computer Science, Information Technology, Electrical, or Electronics Engineering
.
Minimum
3 years of experience
as a System Architect, IT Infrastructure Maintenance Engineer, or IT System Integration Engineer, plus at least
2 years of leadership experience
as a Head of Department or equivalent.
Proficient in