Associate/ Analyst, Customer Relations Specialist (businesscare), Institutional Banking Group Operations (ibgo), Group Operations

Singapore, Singapore

Job Description


Business FunctionsGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.\xe2\x80\x8bResponsibilities

  • Manage customer escalated issues and complaints related to corporate banking products/services/processes, including Fraud/Scam escalations
  • Conduct investigations and provide timely updates and end-to-end resolution to customers
  • Collaborate with internal stakeholders to analyse customer issues and provide solutions
  • Maintain detailed record of actions taken and updates to customers
  • Review interactions with customers and share areas of improvement with service staff to address any gaps in service delivery
  • Assist with adhoc tasks/support as required
Requirements
  • Minimum 2 years of customer service experience with strong knowledge of corporate banking products
  • Team player with ability to multi-task and work independently
  • Excellent written and verbal communication skills to communicate clearly with both external customers and internal stakeholders including senior management
  • Be customer-obsessed to provide innovative solutions and accurate information with empathy
  • Innovative and creative in problem solving and strong analytical skills
  • Ability to take ownership of tasks and adapt to evolving changes
Apply nowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

DBS Bank

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Job Detail

  • Job Id
    JD1483246
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned