Job Description

Be a Part of Something BIG!

The role is part of an enabling unit in Customer Success Group which make up of customer fronting and supporting officers (users). The users, including officers who serve customers in Singtel Exclusive Dealers, rely heavily on systems to deliver fast and quality service in a dynamic and challenging telecommunication environment. At the same time, this role will be assigned to project manage system related projects on behalf of Consumer Success. He/she will work closely with the company\'s IT departments, vendors, users and other stakeholders. He/she will play different roles in the course of his/her work such as project manager, business analyst, onsite support and communication manager.

Make an Impact by

• Managing escalations and ensure all issues are resolved in a timely manner including working with stakeholders to apply permanent fix (where applicable).
• Maintaining and update documentation such as user manuals, workflows.
• Making recommendations to improve operational efficiency.
• Planning, scheduling, monitoring and implement the assignments within resources allocated and on time.
• Gathering and scoping up requirements with requestors. Develop user requirement document to be delivered to IT/Vendor.
• Conducting UAT/BRT to ensure all functionalities delivered accordingly to specifications as well as defect management.
• Bridging any gap detected between IT & request owners to find the optimal solution.
• Performing sanity testing support after software deployment to ensure software stability.
• Leading & managing post-implementation activities such as training, onsite support, conducting post-mortems, benefit analysis, incident monitoring till closure
• Tracking the progress of all deliverables and provide regular updates to the request owners via emails or meetings

Skills for Success

• Minimum Degree in any discipline - preferably Business or IT related
• Able to perform & support testing at wee hours, midnight or weekend due to software deployment
• Good oral and written communication skills
• Positive attitude and customer-oriented mindset in delivering deliverables
• Meticulous, analytical and organized
• Adaptability and stress tolerance
• Time management and multi-tasking

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Hiring Manager: Marvin Foo

Talent Acquisition Manager: Alan Zeng -

Additional Information

Career Level

Not Specified

Qualification

Not Specified

Job Type

Full-Time

Job Specializations

,

Company Overview

The Singtel Group is Asia\'s leading communications group. We provide a diverse range of services including fixed, mobile, data, internet, TV and infocomms technology (ICT) as well as digital solutions.

Our main operations are in Singapore and Australia. Headquartered in Singapore, Singtel has more than 130 years of operating experience and has played a pivotal role in the country\'s development as a major communications hub. Today, we continue to lead and shape the local consumer and enterprise market. Our Australian arm, Optus is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are a major communications player in Asia and Africa through our strategic investments in five regional mobile operators, namely Telkomsel (Indonesia), Globe Telecom (the Philippines), Advanced Info Service (Thailand) and PBTL (Bangladesh). The Group also has investments in Bharti Airtel (India), which has significant presence in Bangladesh, Sri Lanka and Africa.

We are a long term strategic investor and work closely with our associates to grow the business by leveraging our scale in networks, customer reach and extensive operational experience. The Group serves over 500 million mobile customers around the world. Singtel is the largest listed company on the Singapore Exchange by market capitalisation. We are also listed on the Australian Securities Exchange following our acquisition of Optus in August 2001. To serve the needs of multinational corporations, Singtel has a vast network of offices in countries and territories throughout Asia Pacific, in Europe and the USA, while Optus has a network of offices around Australia. The Group employs more than 22,000 staff worldwide.

Additional Company Information

Registration No.

199201624D

Company Size

More than 5000 Employees

Average Processing Time

20 days

Industry

Telecommunication

Benefits & Others

Medical, Sports (e.g. Gym), Business (e.g. Shirts), Family-friendly policies, SingTel Recreation Club, Work-life coaching

Singapore Post