Job Description

Christian Bassett is recruiting a Associate Client Relations Manager, Singapore for a European luxury fashion company.

Reports to: General Manager, Singapore & Malaysia

Reporting to the General Manager (Singapore & Malaysia) and functionally to the

Brand and Customer Engagement Vice President (South Asia & Pacific), the Client

Relations Manager will plan and implement customer engagement activations and

Brand experiences to further improve service and in-store experiences to our clients.

Key Accountabilities

• Collaborate closely with Retail Teams to deliver Client Centric strategies &actions plan in attaining high level of Client Retention & Acquisition Rate.

• Able to analyse past results to plan and strategies Client Engagement programmes and calendar while managing annual budget.

Retention of Existing High Value VVIGs/VIGs & Upgrade/Increase the level of these clients with the brand.

• To identify existing high end and high potential customers

• To grow their spending by exposing these customers thru various In-Store OTO

• To provide extraordinary service by coordinating the fulfilment of specific requests of these clients

• To ensure that the team deliver impeccable post purchase follow up actions/after-sales service(if any)

• Recruitment of New Customers

• To identify potential customers with retail sales team

• To network through existing high-end customers\xe2\x80\x99 friends or luxury events.

Effective Management of Client Engagement Activations or Initiatives

• Management of Brand Experiences (if any); responsible for liaising with Store Team in executing In-Store OTO Appointments

• To implement a systematic tracking of Client Engagement Actions

• Work closely with PR & Communications team in delivering Client

• Experiences/Recognition Actions/Initiatives

Coaching& Motivating Store Team

• Coach & inculcate \xe2\x80\x9cClient Centric\xe2\x80\x9d Mindset in New/Junior SA

• To identify potential customers with SAs &work with him/her in formulating engagement actions/follow ups

• Assist CM Team in delivering training on Client Engagement Tools, with Retail Training team

Stakeholders Management

• Collaborate closely with Merchandising & Visual Merchandising, Retail & Training team in ensuring smooth execution of key client initiatives/ projects

Key Requirements

• Degree in any discipline

• At least 5 years of relevant experience in the luxury fashion, high end retail, hospitality, CRM industry

• Able to multi-task and manage tight timelines, with good project management skills

• Disciplined, well-presented with excellent communication, inter personal and organizational skills

• Resourceful and results oriented. Able to work independently while being a team player

• Highly driven, and enjoy working in a fast-paced and challenging environment

• Attention to detail and good understanding of luxury clienteling would be highly advantageous

• Proficient in MS Office applications

Christian Bassett