Job Description

:At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world\xe2\x80\x99s financial system we touch nearly 20% of the world\xe2\x80\x99s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.We welcome you to apply! When applying to this general posting, our expert BNY Mellon Talent Acquisition Team may also review your resume for consideration across other open roles within the company.We\xe2\x80\x99re seeking a future team member for the role of Client Service to join our Corporate trust team. This role is located in Singapore and is a hybrid role.In this role, you\xe2\x80\x99ll make an impact in the following ways: * Serves as the technical expert for complex transactions and processes daily and provides work direction for the team.

• Independently assists clients by responding to complex phone, email and other inquiries regarding company products, services and procedures.
• Responds to client questions on BNY Mellon product features and provides technical assistance for the most complex issues that have been escalated by junior team members. Researches and resolves complex operational or client issues. Assists in identifying trends in client issues and proposing solutions.
• Provides status updates on problem resolution and outstanding issues to other teams. Directs inquiries to the appropriate resources at BNY Mellon.
• Assists with process improvement by contributing ideas to improve team efficiency. Coordinates implementation of resulting process changes for the team.
• Provides guidance to less experienced staff. May serves as the team leader for a team of support staff
• Responsible for the quality and completion of own work. Helps develop and contributes to the achievement of team objectives.

To be successful in this role, we\xe2\x80\x99re seeking the following: * Degree/diploma qualification or the equivalent combination of education and experience is required.

• Bachelors degree preferred.
• 3-5 years of total work experience preferred. Experience in financial services preferred

At BNY, our culture speaks for itself. Here\xe2\x80\x99s a few of our awards:

• America\xe2\x80\x99s Most Innovative Companies, Fortune, 2024
• World\xe2\x80\x99s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024

, Disability: IN \xe2\x80\x93 100% score, 2023-2024 * \xe2\x80\x9cMost Just Companies\xe2\x80\x9d, Just Capital and CNBC, 2024

• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg\xe2\x80\x99s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life\xe2\x80\x99s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team \xe2\x80\x93 one that is representative and inclusive of the diverse talent, clients and communities we work with and serve \xe2\x80\x93 and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon