Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Perform record creation, documentation check, disbursement, fee payments and system updating in Bank\xe2\x80\x99s operating systems relating to Secured Loans.
• Prepare payment instructions/advices & notification letters to customers.
• Review & update system reports on daily, weekly and monthly basis.
• Manage adhoc project assigned by Team Manager in pursuing Digital Transformation journey eg. managing RPA/ SMART Ops, UAT & LV for system enhancement/migration etc.
• Ensure all requests are processed within specified Service standard, timely and accurately.
• To highlight any discrepancy / deviation to the Team Manager/ Supervisor.
• To ensure high quality level in services delivery.
• Support the Team Manager/Supervisor to ensure the smooth operation of the team /department.
• Assist team Manager / supervisor by providing ideas/initiatives in improving the existing workflow and identify operational risks and implement measures to address / mitigate the risk.

Requirements

• Degree holder in Business and Finance, Business Administration, Operations Management or related disciplines preferred.
• Minimum 2 years of relevant experience in financial institutions, either in Credit Operations or Secured Loans.
• Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best in class services delivery.
• Good organizational skills with demonstrated ability in managing event/project.
• Knowledge of Process Improvement Toolkit and metrics/measurement.
• Good understanding of operational risks.
• Meticulous with eye for details.
• Flexibility and ability to multi-task and take on different types of roles and activities at the same time.
• Proficient in Microsoft Office especially in Advanced Microsoft Excel & Microsoft Powerpoint.
• Able to work on ad-hoc duties on weekends/after office hours (UAT, LV testing, DR drills)
• Able to work 100% onsite at Changi Business Park

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

DBS Bank