Associate, Credit Operations (secured Loans), Consumer Banking Group Operations, Technology & Operations

Singapore, Singapore

Job Description


Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Perform redemption of loans and system updating in Bank\'s operating systems relating to Secured/Unsecured Loans.
  • Process fee payments relating to Secured / Unsecured Loans.
  • Prepare redemption letters to Law Firms and customers
  • Review & update system reports on daily, weekly and monthly basis.
  • Filing of source reports & media and arrange archival.
  • Handle customer / lawyer\'s enquiries
  • Assist in audit preparation, UAT, system enhancement etc
  • Manage adhoc project assigned by Team Manager / supervisor
  • Ensure all requests are processed within specified Service standard, timely and accurately
  • To highlight any discrepancy / deviation to the Team Manager/ Supervisor.
  • To ensure high quality level in services delivery
  • Support the Team Manager/Supervisor to ensure the smooth operation of the team /department
  • Assist team Manager / supervisor by providing ideas/initiatives in improving the existing workflow and identify operational risks and implement measures to address / mitigate the risk
Requirements
  • Business and Finance, Business Administration, Operations Management or related disciplines preferred
  • Minimum 2 years of relevant experience in financial institutions, either in Credit Operations or Secured Loans
  • Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best in class services delivery
  • Strong analytical, systemic, and problem-solving skills with ability to deep diving into issues & details
  • Good organizational skills with demonstrated ability in managing event/project
  • Good communication and presentation skills
  • Knowledge of Process Improvement Toolkit and metrics/measurement
  • Good understanding of operational risks.
  • Meticulous with eye for details Flexibility and ability to multi-task and take on different types of roles and activities at the same time.
  • Proficient in Microsoft Office especially in Advanced Microsoft Excel & Microsoft PowerPoint

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Job Detail

  • Job Id
    JD1326914
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned