Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Perform redemption of loans and system updating in Bank\'s operating systems relating to Secured/Unsecured Loans.
• Process fee payments relating to Secured / Unsecured Loans.
• Prepare redemption letters to Law Firms and customers
• Review & update system reports on daily, weekly and monthly basis.
• Filing of source reports & media and arrange archival.
• Handle customer / lawyer\'s enquiries
• Assist in audit preparation, UAT, system enhancement etc
• Manage adhoc project assigned by Team Manager / supervisor
• Ensure all requests are processed within specified Service standard, timely and accurately
• To highlight any discrepancy / deviation to the Team Manager/ Supervisor.
• To ensure high quality level in services delivery
• Support the Team Manager/Supervisor to ensure the smooth operation of the team /department
• Assist team Manager / supervisor by providing ideas/initiatives in improving the existing workflow and identify operational risks and implement measures to address / mitigate the risk

• Business and Finance, Business Administration, Operations Management or related disciplines preferred
• Minimum 2 years of relevant experience in financial institutions, either in Credit Operations or Secured Loans
• Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best in class services delivery
• Strong analytical, systemic, and problem-solving skills with ability to deep diving into issues & details
• Good organizational skills with demonstrated ability in managing event/project
• Good communication and presentation skills
• Knowledge of Process Improvement Toolkit and metrics/measurement
• Good understanding of operational risks.
• Meticulous with eye for details Flexibility and ability to multi-task and take on different types of roles and activities at the same time.
• Proficient in Microsoft Office especially in Advanced Microsoft Excel & Microsoft PowerPoint

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