Job Description

Scaled Customer Success xe3x83x81xe3x83xbcxe3x83xa0 xe3x81xafxe3x80x81xe6x96xb0xe3x81x9fxe3x81xaaCustomer Success Managerxe3x82x92xe5x8bx9fxe9x9bx86xe3x81x97xe3x81xa6xe3x81x84xe3x81xbexe3x81x99xe3x80x82
Scaled CS(CST)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(English)
Scaled Customer Success Team are searching for the next Customer Success Manager to join our team.
Scaled CS(CST) is a critical function of the Customer Success business that is instrumental in helping millions of customers grow better. This team services thousands of customers in a lightweight, scalable way that delivers value to customers when they need it most using a variety of communication methods from touchless automation to 1:1 consulting calls. Our customer base is made up of a wide range of customer types from small medium business to high growth startups.
The newest member of our team will be responsible for working in a team-based model to drive an exceptional experience and sustained value for HubSpot Japan customers through building trust and consulting on the HubSpot software. The outcome is increased value, satisfaction, and renewal of the customer.
In this role, you'll get to:

• Work with a large, varied group of HubSpot customers in Japan to ensure their success on the HubSpot tools

• Become an expert in Inbound sales and marketing. Serve as a highly knowledgeable point of contact for HubSpot's suite of products and the inbound marketing methodology

• Provide a world class service experience to HubSpot customers through timely and succinct communication via phone and email

• Independently and successfully manage a high volume of task execution, resolve customer challenges and escalations.

• Coach HubSpot customers on HubSpot products, through online presentations and demonstrations to drive product adoption and account retention.

• Collaborate with global stakeholders to deliver scaled programs to drive tool usage and retention. This includes creating assets, translating and reviewing customer communications in Japanese to ensure a seamless customer experience.

• Help surface good fit leads to sales by driving value in every conversation.
• Learn and grow with other Customer Success Managers in the team who serve customers in various markets.

We are looking for people who:

• Are passionate about customer success and experience

• Solve problems with curiosity, creativity and a logical mindset

• Embrace challenges and change and thrive in a fast-paced environment

• Can work with customers to handle tough conversations and help them overcome challenges

• Can manage multiple projects while maintaining strict attention to detail

• Contribute to a positive team environment by investing in relationships with customers and colleagues

• Have an aptitude for learning software and has strong organization skills

• Have prior experience in a client facing or account management role
• Have a growth mindset and proactively seeks feedback in order to improve their craft as a CSM
• Have Good proficiency in English and Business proficiency in Japanese

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
We know the and can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you're a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as HubSpot's annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page .
India Applicants: link to HubSpot India's equal opportunity policy .
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.
You can find out more about our company culture in the , which has more than 5M views, and learn about , too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our to learn more about the culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot's use of your personal information.