Job Description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say..."Hello BIG Possibilities".
Be a Part of Something BIG!
The Associate Director, Revenue Assurance supports Senior Director, Group Internal Audit (RA) in the discharge of responsibilities under these portfolios:
Assist the Senior Director, Group Internal Audit (RA) and GCIA in the proactive identification and prioritization of key risk areas to ensure adequate audit coverage in Internal Audit's independent assurance role in support of the Group and OpCo Audit Committee's oversight role of governance and internal controls.
Support the Senior Director, Group Internal Audit (RA) and GCIA in all RA audit matters including partnering Management of Singtel Group, including all the OpCos a in an internal control audit and risk management advisory role.
Assist the Senior Director, Group Internal Audit (RA) and GCIA in the preparation of the quarterly Audit updates at Singtel Singapore Risk and Resilience Committee (RRC), as well as support Singtel Singapore stakeholders' engagement including regular cadence with STSG GRC and other key stakeholders. Apply insights and learnings from other OpCos and Group, where applicable to ensure similar risks are managed at Singtel Singapore.
Working with the Senior Director, Group Internal Audit (RA) to propose a risk-based annual audit plan to the Audit Committee and lead and coach the RA Audit team in the execution of the approved audit plan, comprising complex end-to-end reviews of various systems and processes relating to revenue to evaluate the efficiency and effectiveness of internal controls, systems and business processes to identify areas for improvement, control deficiencies and curb revenue leakages and / or maximize revenue.
Possess in-depth knowledge and expertise of the areas under review. Subject matter expert in internal audit, internal control, risk management, corporate governance, revenue assurance, and telco products, services, systems and processes. Deliver value-adding quality audits with minimal supervision.
Act as the coach in the RA team to provide training and guidance to the newer and more junior members of the RA audit team
Make An Impact By
Revenue Assurance Risks

• Preparation of an annual audit plan/schedule and other audit projects in agreement with relevant stakeholders and aligned with key risks and strategies of the Singtel Group
• Managing resources at required level of expertise to execute against audit schedule
• Timely execution of audits required as per schedule
• Allowing flexibility for additional/unplanned audits to be completed
• Producing thorough reports and records of audit process and outputs
• Providing appropriate recommendations on audit outputs, consulting with appropriate managers at all levels
• Review business processes to ascertain the adequacy, efficiency and effectiveness of risk management and internal control processes
• Identify business processes and internal control weaknesses and recommend practical and value added solutions to management to improve operations, reduce costs and mitigate risks
• Review and submit the audit planning memorandum (APM) to GCIA for approval
• Ensure audit work is effectively and efficiently executed and issues noted are adequately followed up by management
• Review audit reports (draft and final reports) before submission to GCIA and Senior Management and ensure finalised reports are communicate to relevant business stakeholders in a timely and appropriate manner
• Supervises and review of workpapers by the RA audit team.
• Provide education, advice and guidance to the business on internal control, and fraud matters
• Coach and develop team members to improve their skills
• Help create a positive team environment, where team members can learn from one another and information is shared.
• Assist the Senior Director, Group Internal Audit (RA) and GCIA in engaging Singtel Singapore stakeholders including having regular cadence with STSG GRC and other key stakeholders and Senior Management.
• Work with other Audit Directors and colleagues to deliver quality Audit updates at the quarterly STSG Risk and Resilience Committee.
• Identify process and internal control gaps / trends in past audit issues / repeated issues to drive on-going accountability and strengthen the control environment in Singtel Singapore. Apply insights and learnings from other OpCos and Group, where applicable to ensure similar risks are managed at Singtel Singapore.

Skills to succeed in the role

• Tertiary qualifications (Commerce/Finance/Accounting)
• CA/CPA qualified
• Min 10 - 12 years audit experience, at least 3 years as senior manager position Extensive audit experience on risk assessment, process and control review, implementation and advice. Including knowledge of COSO, IIA Standards, CSA, etc.
• Auditing skills
• Strong project, planning and time management skills
• Strong analytical, methodical skills and attention to detail
• People management and development ability
• Strong communication skills - both verbal and written including ability to question, actively listen and interpret information
• Confident, strong interpersonal skills, ability to establish trust and communicate at all levels
• Influencing and negotiation skills, persuasiveness
• Self-managed and demonstrates initiatives, ability to be self-directed and disciplined
• Ability to manage change effectively
• General IT and office computing proficiency
• Polished word publishing experience (reporting succinct and clearly laid out information at a senior level)
• Ability to manage multiple priorities and tight deadlines

Rewards that Go Beyond
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities
Your Career Growth Starts Here. Apply Now!
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.