Job Description

:Responsibilities

• Identify and resolve all technical issues and resolve them within SLA timeframe by work closely with contractors, Requesting Licensees and internal departments.
• Manage and monitor contractor performance
• Identify potential issues prior to provisioning.
• Handle all CS escalations expeditiously and resolve them within SLA to ensure good customer experience.
• Find long term solutions and implement preventive action to all complaints and disputes to prevent future occurrences
• Prioritize and manage all VIP escalations with a high level of professionalism
• Prepare daily / weekly monitoring and analytical reports.
• Scrutinize contractor performance through respective feedback channels/analytical reports and assess areas of improvement/provide suggestions on SOP enhancements
• To pick up knowledge and skillsets from other sections within SP to prepare for the possibility of job rotation
• Perform other duties as assigned by supervisors.
• To go on-site to handle complaint cases and audit check on contractors, when required.

Requirements

• Diploma/ Nitec in any discipline (Engineering preferred) with 1 year relevant working experience is preferred
• Class 3 driving license and own transportation would be an advantage for onsite duties
• Possess good working knowledge of MS Office Outlook, Excel, Word and Powerpoint
• Must be team player and possess basic customer service skillsets for effective communication with end-users
• Job Reference: L47V7X7V

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.Kindly email your resume in a detailed Word format toWe regret that only shortlisted candidates will be notifiedPeople Profilers Pte LtdTel: 6950 9754EA Registration Number: R22110899EA License number: 02C4944EA Personnel: Celeste Wong Xin Yann

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