Job Description

Singapore, Singapore

Company: Singtel Group

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a Part of Something BIG!

Keen to join the Data Centre Industry or already in the Industry? Singtel, an established and the leading operator of high-quality Data Centres in Singapore is on the lookout for new talents to join the team as we seek to grow our Data Centres portfolio in Singapore and regionally.

Make an Impact by

DC Operations Management

• Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
• Lead BCP exercise and be the 1st level incident responder.
• Customer Request fulfilment and system management such as Electronic Visitation Management System
• Remote Hand support for - media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP
• Manage equipment movement, asset tagging, labelling and tracking
• Perform shift duty to support 24x7 DC Operations

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
• Update and maintain all DC related documentation, including reports generation where needed
• Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
• Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
• Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)

Incident / Change / Customer Management and other requirements

• Manage Incidents and Closure, including Root Cause Analysis on incidents
• Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
• Liaise with internal and external customers and ensure that customers\' contractual service level agreements are met
• Perform other duties such as access clearance, and participate in projects as required

Fire Safety Management

• Work closely with the Customer\'s management and/or stakeholders to ensure all services/operation are running smoothly without unscheduled disruption.
• Develop, review and update the emergency response plan and ensure compliance to fire safety requirements.
• Responsible for the preparation and timely submission of monthly and annual fire safety report.
• Ensure timely renewal of fire certification and petroleum & flammable materials storage license.
• Supervise the maintenance of all fire safety works on Site(s).
• Conduct daily checks within the Site and remove any fire hazard that observed.
• Carry out monthly checks for all the first aid box, oil spill kits and CERT equipment.
• Ensure all times that the occupant load of any part of any building does not exceed the capacity prescribed under the fire code.
• Conduct annual fire safety briefing to ensure all occupants are familiar with the means of escape located within the Site(s).
• Prepare fire safety guidebooks.

Skills for Success

• Diploma Holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies. Alternatively, you have Technical education (e.g. ITE) with relevant 5 year working experience managing 24x7 DC Operations
• Certified fire safety manager or equivalent and successful registration with SCDF as qualified FSM with at least five (5) years of post- graduation working experience.
• General technical and functional knowledge of data center infrastructure to include electrical
• and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
• Good communication and people management skills.
• Possess Basic Certificate of InfoComm Technology, ITIL Foundation Level Certification, CDCP, DCPRO
• Team player who is also able to perform independently
• Able to multi-task and work under pressure
• Well organized and able to reschedule priorities as circumstances change
• Good communication skills (both verbal & written)
• Analytical with good problem solving skills
• Positive attitude and Proactive

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel