Job Description

Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it\'s like to be with an Employer of Choice*. Together, let\'s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel\'s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Perform 24x7 shift duty monitoring the health of the Singtel consumer services (mobile, broadband, voice, data and T.V.) and the submarine cable systems.
• Coordinate for planned activities (change requests and maintenances) and oversee that they are carried out in accordance to Change Management Process.
• In accordance to the incident management framework, when an incident happens, convene the pre-determined stakeholders asap to work on the resolution and facilitate aligning on the communications to the customer and to the management team.
• Prepare per-cycle shift report encompassing change activities summary and incident summary.
• Involve in ad-hoc projects on innovation and automation to improve on the efficiency of the NOC.

Skills for Success:

• Diploma in Telecommunication/Computer Science Engineering or Electrical/Electronics & Communications Engineering, Electronics, Info-Comm Technology.
• At least 2 years relevant experience working in telecommunications or multimedia engineering would be an advantage.
• Knowledge of mobile 4G/5G and IoT technologies would be an advantage.
• Experience/knowledge in process automation.
• Self-motivated, enthusiastic, and able to handle multiple support cases.

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel