Job Description

Singapore, Singapore

Company: Singtel Group

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Make an Impact by

• Engage with multi-vendor/multi-device/platform with geographically dispersed partners, vendors and/or other service providers for operational matters.
• Maintain and update engineering test documentation, SOP manual and configuration documentation as and when required.
• Perform Change Management, Patch management and Configuration management.
• Perform system and platform patch loading, implementation of software and hardware updates and upgrades in a timely manner.
• Support the review of system security, network architecture, policy documents, and user access and system activities on regular and timely basis.
• Perform and coordinate service recovery activity expeditiously in times of service disruptions, to minimize service downtime and revenue loss.
• Liaise and co-ordinate with internal and external stakeholders and vendors during incident management and to follow up with vendors/partners with root cause analysis and permanent solutions.
• Responsible for supporting daily operations and maintenance of applications, servers, network and storage equipment through regular health checks and service verifications.
• Provide Tier 2 technical support for customer feedbacks/complaints and manage vendor for Level 3 & 4 technical support.
• May require working outside normal working hours to carry out upgrades and patch loading as such activities may disrupt services.
• Able to work during non-office hours and be on 24*7 hours standby alert for ad-hoc faults.

Skills for Success

• Minimum 2 years hands-on working service operation experience in Service Assurance, Virtualization and other large-scale IT or Telco operation environment.
• System OS knowledge and administration experience on some of following operating system/software: Linux (RHEL, CentOS, EularOS), Windows, Oracle, MySQL, Postgres, Kubernetes etc
• Good knowledge in VDC management for both Huawei and VMW are NFVi environment.
• Good knowledge on IPv6, Load-balancer and security devices such as Fortinet (FortiGate, FortiAuthenticator, FortiADC, FortiManager and etc.
• Good knowledge of IP networking knowledge.

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel