Job Description

Singapore, SingaporeCompany: Singtel GroupAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.Join us and experience what it\'s like to be with an Employer of Choice*. Together, let\'s create a brighter digital future for all.*Awarded at the HR Fest Awards 2020.Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel\'s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!Make an Impact by:

• Answer SingTel IPVPN and MS support calls within the targeted Service Level
• Provide First Call Resolution (FCR) technical support to SingTel Enterprise customers via phone and email
• Log reported faults into ticketing system
• Provide helpdesk support for general services
• Provide 1.5 indepth level troubleshooting for IPVPN and MS Services
• Manage proactive monitoring service within the targeted Service Level
• Provide timely updates to customers on the status of outstanding issues within targeted Service Level
• Manage customers fault enquires and provide quality assistance
• Manage incident ticket queue within target defined
• Support team KPI to meet Time to Restore
• Manage coordination within inter-cross operational supports to ensure speedy fault resolution
• Provide escalation to relevant party on prolong outages.
• Manage email within the targeted Service Level
• Manage customers special requirements and processes
• Manage coordination within inter-cross operational supports to ensure speedy fault resolution
• Review and improve operational processes to enable operations staff to operate effectively.

Skills for Success:

• Diploma in Computer Science, Engineering, or a related field.
• 1 to 2 Years of experience in the IT Telco industry is preferred
• Willing to perform 12hours rotative shift or 8.5hours staggered shift.
• Knowledge of the principles of IP addressing, address management, sub-netting and WAN & Ethernet technologies
• Cisco Certified Advanced Network (CCNA) or its equivalent is highly advantageous
• A good team player with good interpersonal and communications skills.

Your Career Growth Starts Here. Apply Now!We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel