Job Description

Singapore, SingaporeCompany: Singtel GroupAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.Join us and experience what it\'s like to be with an Employer of Choice*. Together, let\'s create a brighter digital future for all.*Awarded at the HR Fest Awards 2020.Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel\'s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!Make an Impact by:

• To ensure that the fault has been attended by partners and able to resolve the fault onsite reported by customer
• To ensure that the partners follow Singtel guidelines in attending/rectifying fault and dealing with customers
• To ensure that the maintenance tickets are assigned accordingly to relevant partners.
• To ensure that the Field Engineers onsite do the necessary checks and rectification or have referred to relevant party to follow-up on rectification.
• To provide weekly reports for analysis (e.g weekly fault trend, repeated visits etc)
• To work with stakeholders on device management to ensure spares are available for partners.

Skills for Success:

• Diploma in Electronics Engineering/Telecommunications/Computer Science or in relevant field.
• Preferably with 2 - 3 years of relevant working experience
• Good understanding of basic data communication and info communication technology (eg mobile, broadband, voice and TV)
• Have a passion for customer service and possess excellent customer handling skills.
• Possess interpersonal and communication skills in a multicultural environment.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.

Your Career Growth Starts Here. Apply Now!We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel