Job Description

The Role Responsibilities

• This role is under the Frontline and Business Performance Team on the broader CCIB Business Development Team. This team owns a portfolio of productivity and frontline capability enablement tools (such as Account Plans, Pipeline, Scorecards), oversee external client benchmarks and coordinate strategic workforce planning.
• The incumbent will work very closely with the Team Head to manage, maintain and improve the frontline Analytics used across Client Coverage Frontline and Client Coverage Management.

Strategy

• Understand CCIB business strategy and the Business Development role in driving the delivery of our client proposition, commercialisation and frontline effectiveness.

Analytics

• Develop and run CCIB Client Coverage analytics products across use cases, segments, and product portfolios.
• Design and Build compelling analytics Dashboards using industry leading analytics tools such as Tableau, Power BI to analyse Pipeline, Revenue and share of wallet, Client Plans, Cost and Headcount, Productivity.
• Analyse internal and external data sources across our key metrics to create relevant workflows using Alteryx to map data lakes and allow to cross database for insightful analysis of our frontline activities.

Business

• Partner with the Team head to garner support from senior management for proposed changes through clear and concise communication of benefits.
• Apply knowledge of banking business, products, systems, processes, sales activities and best practises in the market to design data driven management insights and tools.
• Leverage industry trends, best practices, and leading-edge technology to support new ideas to drive the business.
• Develop good, up-to-date knowledge of frontline tools/platforms and work closely with the CRM team to define the business needs/use cases for system capabilities - to build leading capabilities in the new CRM platform.
• Design and maintain CCIB dashboards for RMs and Management to help track key business performance metrics on namely on Account Plan, Pipeline and Calling Trends.
• Understand CCIB business strategy and the Business Development role in driving the delivery of our client proposition, commercialisation and frontline effectiveness.

Processes

• Drive internal and external process improvements, consulting with the business (cross product and cross regions) teams to understand needs and pain points related to tools support, solve workflow problems, and ensure internal tools and automation systems are fully leveraged.
• Work with the Business Process or Policy Owner(s) to enhance or simplify process flow and design.
• Understand and assimilate detailed and complex business processes across multiple regions and products. Identify key changes in process required to enable speed, accuracy, scalability and effectiveness.

People and Talent

• Continually strive to share key relevant knowledge and learnings with others across the team.
• Provide design and or process specific coaching to newer or less experienced members of the team.
• Lead through example and build the appropriate culture and values, embedding a high level of team engagement.
• Ensure ongoing training and development for professional and personal growth.

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• CCIB Business Development Team
• CCIB Business Stakeholders
• CCIB CC MT

Our Ideal Candidate

• 3+ years of relevant work experience in Data sciences roles, in Financial Services sector.
• Advanced analytics capability with the ability to interpret financial and coverage data.
• Strong academic record: Degree in Finance, Statistics, Computer Science or related field.
• Strong Knowledge of Tableau or similar visualization tools.
• Knowledge of either SAS, Alteryx, R or Python.
• Proficient in SQL.
• Strong understanding of Hadoop Database.
• Knowledge in modern data storage and advanced analytics technologies such as Dremio, Snowflake, NLP, OCR, Computer Vision will be hugely beneficial.
• Understanding in emerging cloud and smart technologies such as Azure, AWS, Cognitive Automation will be an added plus.
• Proficient at designing, optimising and scaling complex and ambiguous projects.
• Experience communicating with a variety of audiences.
• Critical thinking and problem-solving experience.

Role Specific Technical Competencies

• Knowledge of banking processes
• Analytical thinking and strong presentation skills
• Addressing Frontline Needs - Products and Processes
• Proficiency in Excel, PowerPoint
• Knowledge of human centred design (Preferred)
• Direct experience in the frontline (Preferred)

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Be better together, we can be ourselves, be inclusive, see more good in others and work collectively to build for the long term.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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