Job Description

JOB SUMMARY
This role could be based in Singapore or Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
Reporting to the Head, PLT Communications, the postholder will be a trusted advisor for stakeholders, working closely together to conceptualise and drive impactful, audience-focused communication initiatives across the Bank - primarily related to the Bank's performance, leadership, transformation, and strategy agendas.
RESPONSIBILITIES

• Build strong stakeholder relationships at various levels to act as an advisor on key communication initiatives.
• Support the delivery of targeted communication strategies to inform and engage colleagues and build confidence, belief and pride.
• Partner across CABM network to create strong storytelling content and internal communications and channel management (i.e. Pulse) that supports Bank-wide change programmes to strengthen the Bank's culture and ways of working, aligned with priorities determined for internal and external stakeholders.
• Develop a range of communications collaterals (e.g videos/infographics /briefing packs, FAQs, etc.) to support the Bank's strategic and transformation initiatives.
• Copywrite for internal and external corporate communication channels.
• When needed, collaborate with internal/external vendors to ensure strategic change initiatives are rolled out in accordance with highest standards of professionalism and quality execution.
• Video/design studio/creative agency management - regularly review the efficacy of communication channels and analyse data insights to inform future approach.
• Horizon scanning for best-in-class internal communications practices, bringing the outside in to test and learn with new formats for internal communications tied to external trends.

• Accountable to risk control owners and/or Group policy owners for the implementation of policies and control standards set by them, ensuring compliance, and operating within risk tolerance and risk appetite and building a culture of good conduct.

• Collaborate with other CABM teams and stakeholders to execute successful communications strategies.
• Lead through example and build the appropriate culture and values.

Risk Management
Identify, report and escalate issues, risks, business intelligence to leadership
Set appropriate tone and expectations from the team and work in collaboration with risk and control partners

• Ensure that tone of voice, messaging, and behaviours are aligned with the corporate narrative when we engage and communicate internally and externally o Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Group Transformation Office
• Fit for Growth programme Office
• HR Partners
• Markets, Business and Functions Communications Teams
• Group employees
• Other CABM teams
• External vendors

Other Responsibilities
Serve on CABM and Internal Communications working groups and committees as needed. Member of the Internal Communications Community of Practice to share priorities and communications initiatives from Group that Business, Function and Market communicators need to know about, making specific asks for support and activations where needed. Take on special assignments to support CABM priorities as needed
Skills and Experience
Our Ideal Candidate

• 2+ years of communications experience, preferably with execution in communications.
• Ability to think through desired outcomes of communications strategies and tactics.
• Good understanding of internal and external content strategies and communications channels, including social media channels.
• Excellent written and verbal communication skills, including strong storytelling skills.
• Experience in design and content creation to support or enhance a strategy/narrative.
• A curious and creative mindset and with excellent skills in analysing data/data visualisation.
• Experience in AI tools like ChatGPT, including knowing how to ask the right questions (prompts) for clear useful responses
• Understanding of internal and external content strategies and communications channels.
• Good understanding of social media and how to apply internally.
• Able to manage multiple stakeholders, including senior management and third-party vendors, across multiple locations.
• Adaptable to working in high-pressure environments.
• Able to develop effective and collaborative working relationships.
• Experience in corporate communications, PR and/or journalism an advantage.

Role Specific Technical Competencies

• Consulting
• Effective Communications
• Establishing and Maintaining Trust
• Written Communications
• Data Gathering and Analysis
• Business Ethics
• Planning: Tactical, Strategic
• Organisational Communications
• Manage Change

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
41702

Skills Required