Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today\xe2\x80\x99s \xe2\x80\x98iNTTerconnected\xe2\x80\x99 world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world\xe2\x80\x99s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team? Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyses, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyses, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.

Working at NTT

Key Role and Responsibilities:

Responsible for system administrative works and data steward tasks for daily operation.

• Responsible for Change Management practices in line with Technical Lead technical approval, impact analysis, communication and documentation of the change.
• In align with Group IT Security policy/procedure, follow required practices across company organization.
• Support IT/System users in 4 APAC countries (Singapore, Malaysia, Indonesia, Thailand)
• Target System:
• NTT Ltd Group level including but not limited to Salesforce, ERP (Peoplesoft or SAP), Azure and Office 365 incl. Teams/SharePoint
• GDC APAC own IT level including but not limited to ServiceNow, NTT DATA MY developed Billing System (Web Server + Oracle DB Server run on Windows Server OS on Physical IA Server).
• Target Security including but not limited to LAN/Wi-Fi, Firewall (INTERNET/DMZ/Internal segmented VLANs), SSL-VPN, IPS/IDS, EDR : End Point Detection and Response (CrowdStrike), Vulnerability Management for Server and Client (Qualys), SIEM Log Management (Splunk).

In ServiceNow implementation phase, support technical tasks in coop with Technical Lead, External ServiceNow Professional Support Vendor Technicians, and internal users in various internal teams. (such as Sales Admin, Product, Delivery, Operation, etc. in 4 APAC countries. Singapore, Malaysia, Indonesia, Thailand.)

• Data creation/preparation from existing self-developed ITSM system or off-system files to ServiceNow platform.
• Testing ServiceNow out-of-box functions like CMDB, Incident, Request.
• Integration ServiceNow and external systems, CMDB Data Import/Export, Case (Ticket) e-bonding scripted REST API, Integration Hub, MID Server.

As a supportive member, support Business Analysis and Project Management tasks led by IT Director and Technical Lead Engineer in whole Company IT domain. (such as Opportunity, Quotation, Order, Delivery, Customer Support, Finance, and Data Center Asset Management/Capacity Management/Performance Management/CMMS, Customer Portal including Telemetry, INTRANET Portal, etc.)
Also, support Roadmap lifecycle of all the systems in scope to drive decision making in compliance with NTT Limited Group, GDC Global/APAC directions. Conduct standardization efforts across GDC APAC to support internal teams.

• Salesforce in Opportunity Management
• CPQ (System/Platform TBD) in Quotation Management
• ServiceNow in Order-to-Delivery and Customer Support Management
• SAP and PeopleSoft ERP System in Finance Management
• Self-developed Billing Management System
• Microsoft Azure/SharePoint/Power BI, etc

Perform Security Patching

#GlobalDataCentersCareers

What will make you a good fit for the role?

Academic Qualifications and Certifications:

• Bachelor\xe2\x80\x99s degree or equivalent in Information Technology or Computer Science or relevan

Knowledge, Skills and Attributes:

• Demonstrated experience in Business Analysis, Project Management, and ITIL based operation in IT Service Provider Industry
• ServiceNow ITSM/CSM Implementation/Rollout/Maintenance/Administration
• SharePoint Implementation/Rollout/Maintenance/Administration
• Local Area Network (Wired/Wi-Fi)
• Server: Azure/ESXi, Windows/Linux OS, Web Server, E-mail (SMTPS)
• End Point: End User Computing (Windows Laptop PC), Mobile Devices (MDM/BYOD)
• Firewall, SSL-VPN, Server and End Point Security (CrowdStrike, Qualys)
• Ability to work and collaborate with teams from several business areas/functions in facilitating projects
• Ability to work and collaborate with teams from several business areas/functions in facilitating projects
• Ability to work under pressure
• Ability to meet deadlines
• Ability to prioritise workload in a fast-paced environment
• Ability to multitask and work independently
• Ability to utilise key systems and tools related to information technology

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer \xe2\x80\x93 where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology \xe2\x80\x93 backed with a 150-year heritage of using technology for good. With 40% of the world\xe2\x80\x99s internet traffic running on our network and where Emoji were first invented, you can be proud of the group\xe2\x80\x99s many new \xe2\x80\x98firsts\xe2\x80\x99.

Making a difference \xe2\x80\x93 by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self \xe2\x80\x93 in a progressive \xe2\x80\x98Connected Working\xe2\x80\x99 environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career \xe2\x80\x93 with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation