Job Description

Role Responsibilities
Business
To conduct reviews relating to assurance related functions within CPBB Singapore. Ensure regulatory and Group requirements are fulfilled, and as well as strengthen controls over Fair Dealing Guidelines / Treating Customer Fairly and frauds.

Responsibilities

• Ensure timely generation of list of transactions for call monitoring/back as per prescribed selection criteria.
• where internally generated, ensure list is as per prescribed criteria
• Responsible for proper conduct of call monitoring/back within required process and timeline. Ensure no pending cases beyond reasonable time.
• Ensure proper update of outcome of call monitoring/back and escalate for timely remediation -ensure proper document of deviations, complaints etc. with adequate details.
• Generation of prescribed MIS reports to support review and determine actions to be taken when there are exceptional trends, observations.
• Provide feedback to WM COO Team / WM BRM to strengthen call monitoring / call back process.
• Conduct trade surveillance reviews, monitoring of switching, ensure end-to-end review of switching policy, monitoring and escalation procedures.
• Review investment related complaints (i.e., work closely with Complaints Handling Unit). Provide views / advice from due diligence perspective, where applicable.
• Ensure Wealth ORF controls and processes are in place within CAU.
• Review of Mystery shopping findings (where required) as required per Group Wealth Policy and Procedure and BSC Framework
• Conduct MAS FAIR BSC framework required sampling for all FA Reps within Retail Clients and Wealth Mgt. This would include documentation checks, call monitoring, review findings from substantiated complaints and mystery shop findings where infractions would be identified accordingly, per BSC framework requirements.
• Ensure all reviews are conducted within stipulated timeline.
• Ensure robustness on governance over-sight on all outsourced activities to GBS (outsource party) i.e., monthly SRMs in place, tracking of metrics. Provide on-going support/ training where relevant to GBS Team.

Perform call monitoring and call back on investment and insurance transactions to

• Ascertain client instructions are genuine.

Sales transaction have been conducted in compliance with laid down processes where

• Current Client Investment Profile (CIP) reflects current client situation.
• Client awareness on choice of mis-match product (for out-of-profile case).
• Clear explanation on product features, charges and pertinent risk.
• Client has been provided with necessary documents.
• Client has obtained clear & relevant information, and it is client decision to invest.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Business Risk Managers
• Business Unit Heads, Sales
• Legal and Compliance (Country)
• Wealth Management COO Team / WMPS Product Managers
• External auditors/ Internal audit GIA where applicable

Risk Management and Governance

• Maintain operational risk view when conducting reviews.

Our Ideal Candidate

• Any Bachelor/ Master\xe2\x80\x99s Degree from a recognized University.
• 2+ years of working experience in Banking and/ or Financial services.
• Well conversant with Wealth Management (Investment and Insurance) products and processes.
• End to end understanding of sales process, client investment profile and suitability, product features and risk.
• Familiarity with Wealth Management TP systems.
• Ensure robustness on governance over-sight on all outsourced activities to outsourced ie conduct monthly Service Review Meetings (SRMs) in place, tracking of metrics. Provide on-going support/ training where relevant, to the Outsource Team.
• Ability to provide strategic and tactical inputs for improvement of wealth and insurance sales and call monitoring/back processes based on trends observed.
• Awareness on AML, CDD, FATCA, etc.
• Awareness regarding compliance and Operational Risk Framework (\xe2\x80\x9cORF\xe2\x80\x9d).
• Key Control Indicators, KPI management and other operational risk relevant to the country as well as the unit.
• Good Soft skills in performing assurance related call-backs ie post sales calls.
• Meticulous in nature ( review documentation for investment purchases )
• Team player, positive attitude, able to manage work pressure
• Ability to work with cross functional teams like Business Ops Risk, Branches / Hubs etc.
• Excellent communication skills; able to effectively engage, influence and manage senior business stakeholders.
• Very good Excel and Power Point skills.

Talent

• Team player who shows initiative and assertiveness and team coordination.
• Self-motivated, with pro-active service attitude.
• Able to manage work pressure.

Role Specific Technical Competencies

• Solid strategic and operational knowledge of the relevant SCB business candidate is supporting (Wealth Management).
• Operational risk knowledge
• Regulatory knowledge
• End-to-end knowledge in the respective areas candidate is supporting (WM Process and Business).
• Product knowledge
• Market and competition knowledge
• Segment knowledge

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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