Job Description

Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team
The Singapore Operations team drives growth and innovation for Grab in Singapore, shaping the business to meet the evolving needs of consumers. We contribute towards Grab's vision of being Southeast Asia's superapp by providing everyday services that matter most to consumers. We develop and execute business strategies that help us achieve our vision in serving our community.
As part of Singapore Operations, the Merchant Operations team represents the voice of our merchant-partners, advocating for solutions that enhance their experience and success on Grab. We work closely with business verticals (GrabFood, GrabMart, GrabPay, OmniCommerce), as well as product, finance, and legal teams to deliver impactful and meaningful solutions. Our role is to localize and optimize platform experiences for merchants and consumers while supporting Singapore's business growth and cost-efficiency goals.
Get to Know the Role
This role is essential to support the country's growth and cost efficiency goals by driving Deliveries initiatives operationally. It acts as the operational bridge between strategy, product and execution, ensuring effective collaboration across teams. The role helps align business goals with on-ground needs to deliver sustainable outcomes and a better user experience.
This role will report to Manager, Merchant Operations, based onsite at our One North Office.
The Critical Tasks You Will Perform

• Own country Merchant experience; ensure service delivery and operational continuity, while driving operational execution of strategic business initiatives and experiments
• Lead country GTM for business and product initiatives, ensuring local needs are effectively addressed
• Design and implement policies and workflows that enhance the user experience, translating business needs into feasible, scalable solutions
• Continuously optimize processes and tools to balance consumer satisfaction, merchant experience, operational efficiency and solution readiness
• Act as main liaison and collaborate cross-functionally with product, engineering, support and operations teams to align priorities and ensure successful delivery
• Monitor performance metrics and feedback loops to identify areas for improvement and support data-driven decision-making
• Lead local outage response and manage stakeholder communication

Qualifications
What Essential Skills You Will Need

• Bachelor's degree in a related field with strong academic credentials
• Minimum of 3 years in operations, analytics or project/program management in fast-paced and entrepreneurial environments
• Strong critical thinking, problem-solving, and analytical skills. Able to break down complex issues and drive actionable solutions
• Proven ability to manage multiple projects while collaborating effectively across teams
• Self-motivated and comfortable with ambiguity, with a strong sense of ownership and accountability
• A team player with excellent interpersonal and communication skills and a positive, can-do attitude

Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.