Job Description

Job Purpose

Provide excellent customer service in an efficient and effective manner.

Responsibilities

Efficient Management * To meet minimum target set for successful calls for all hotlines.

• To assist department in meeting its KPIs
• To provide feedback to superiors to enhance the efficiency of workflow and work methods.
• To adhere to roster planned in accordance with operational requirements.
• Involved in Project Management to ensure user requirements are meted out and involvement in UAT (User Acceptance Testing).
• Monitor various communication platforms, and Emails and respond promptly.

Excellent Customer Service * To fulfil booking requests for customers

• To ensure customers\' and taxi partners\' satisfaction by providing friendly and personalized services
• To handle customers\' and taxi partners\' feedback in a timely, courteous, and accurate manner
• To execute service recovery to customers such as complimentary replacement taxi in the event of accident or breakdown of taxis with passengers
• To assist passengers with the retrieval of lost items in our taxis
• Possess good communication skills and astute ability to understand customers\' requirements.
• Responds effectively in a stressful and fast paced work environment.

Others

• Ad hoc duties as assigned
• Able to work under minimal supervision.
• Able to work 3 rotating shifts.

Qualifications & Work Experience

• GCE \'N\'/\'O\'/ \'A\' level
• Able to converse fluently in English and Mandarin/Malay
• At least with min 1 year of customer service experience

Skills

Technical skills include:

• Good typing speed
• Able to toggle effectively over multiple communication channels.
• IT savvy

General skills include:

• Excellent multitasking skills
• Team player

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence

SMRT Corporation