Job Description

Job Purpose

You will be responsible to handle the Key Policy Services transactions for Life (Traditional and Investment-linked) and Accident & Health policies at Paya Lebar Quarter (PLQ) and deliver within stipulated service standards.

The Job

• Handle the assessment and processing of policy alterations of Life (Traditional and Investment-linked) and Accident & Health policies, comprising of policy benefits, reinstatements, review and other policy admin transactions
• Provide support in handing enquires/ appeals and managing feedbacks from touchpoints, including policyholders and financial representatives
• Liaise with external parties like CPF Board and various medical institutions (e.g. private and restructured hospitals) as well as internal parties of financial representatives and policyholders
• Provide requirements and perform User Acceptance Testing (UAT) for system enhancements, process improvement and defects
• Assist with ad-hoc initiatives/ projects as assigned by the Unit and Section Heads
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

• Bachelor\xe2\x80\x99s Degree/ Diploma holder
• Preferably 1 \xe2\x80\x93 2 years\xe2\x80\x99 experience in insurance or financial sector. Fresh graduates may apply
• Ability to process transactions with accuracy and deliver within service standards
• Systematic and neat, able to handle proper filling system
• Good knowledge of MS Office applications
• Possess good communication skills, both written and verbal
• Possess good interpersonal skills and is customer-oriented
• Good time management skills, able to prioritize work to ensure efficiency
• Keen to learn with positive work attitude
• High level of integrity, take accountability of work and good attitude over teamwork
• Take initiative to improve current state of things and adaptable to embrace new changes

Qualifications

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people\xe2\x80\x99s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Great Eastern