Job Description

Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.\xe2\x80\x8bResponsibilities

• Provide 7 x 24 operational support for all production practices including weekends and holidays for channel system

• Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.

• Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.

• Possesses good domain knowledge of payments/Channels

• Work on formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 \xe2\x80\x93 3 client impacting incidents.

• Ensures that all stakeholders are sufficiently involved in the Problem Management process.

• Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.

• Participate in knowledge transfer to ensure better grasp of the product and domain.

• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments

Requirements

• Strong technical knowledge of RHEL, JBOSS, Apache, MariaDB, MQ, SQL, Shell scripting

• Worked supporting consumer banking channels.

• Able to provide 24x7 operational support including Weekends and public holidays

• Good communication skills both in written and oral

• Self-starter with excellent crisis management skills.

• Able to lead and facilitate meetings, to lead the technical team in driving investigation of incidents and corrective actions follow-ups

Apply nowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

DBS Bank