Job Description

Ensign is hiring !
Responsibilities

• Provide day-to-day operational support and maintenance of the Cyber Security service in a 24/7 staffed Operations
• Ensure all incident escalation are properly tracked, escalated and with proper closure
• Implement configuration changes and process requests from clients
• Manage and maintain the security policies for the service
• Manage agent software upgrades and rollout
• Perform Incident troubleshooting and resolution
• Fulfil Service Requests according to Service Level Agreement (SLA)
• Resolve the incident tickets within the Service Level Agreement (SLA)
• Monitor the infrastructure's health and service's availability
• Work closely with the team lead/manager to ensure tasks are executed
• Maintain existing operational documentation to ensure that any newest changes are captured

Qualifications

• Diploma/Degree in Information Technology or related discipline
• Basic knowledge in Information Technology (e.g., Operating Systems, Network)
• Knowledge in Cyber Security (e.g., Firewall, Device control, Anti-virus, etc.) is preferred
• Ability to communicate effectively in writing or verbally
• Meticulous self-starter with a positive attitude
• Entry level candidates with passion for cyber security are welcome

Other Working Conditions

• On Job Training (OJT) will be provided
• Able to perform 12-hour shift duties
• Working hours: AM- 8:00am to 8:00pm / PM- 8:00pm to 8:00am

Skills Required