Job Description

Business FunctionRisk Management Group works closely with our business partners to manage the bank\xe2\x80\x99s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure. \xe2\x80\x8bJob Purpose

• Manage IBG 4 Credit Program \xe2\x80\x93 Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues
• Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank

Key Accountabilities

• Perform call to delinquent customers and monitor repayments
• Proactive in managing cases to resolve the NPLs and maximise recovery
• Assess rescheduling/settlement requests
• Adhere to Enterprise Singapore\xe2\x80\x99s loan monitoring and write-off requirements
• Update system/database for reporting and tracking purposes

Responsibilities

• Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement
• Be well-versed in own team process and functions
• Manage a portfolio of delinquent cases and/or NPLs:
• Get customers to settle overdues
• Negotiate repayment terms with customers
• Obtain approval for recall of loans, repayment plans, or write-off
• Monitor repayment plans
• Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral
• Liaise with Enterprise Singapore and Credit Insurers on claim submission
• Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt etc
• Update system/database

Requirements

• Diploma holder and above in any related field
• Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered
• Knowledge/experience in collection and/or customer service will be an advantage
• Basic knowledge of banking and financial products
• Proficient in Microsoft Office applications
• Team player with good communication and interpersonal skills

Apply nowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

DBS Bank