Job Description

COMPANY DESCRIPTION Montfort Care is a social service agency (SSA) committed to improving the lives of individuals, families and the community facing transitional challenges. We manage a portfolio of six key programs including Family Service Centres, Child Protection Specialist Centre, Goodlife, YAH!, Grief Matters and Home bath services. Our workforce size is about 300 employees; spread across 20 locations/centres across Singapore. Our HQ resides at 624 Upper Bukit Timah Road Singapore. Our program centres primarily are located in Marine Parade, Mountbatten, Telok Blangah, Kreta Ayer, Agape Village @ Toa Payoh and Yishun. Montfort Care will continue to grow our services and enhance our ability to impact more lives. In this connection, we are hiring talent to join our team in our HQ functions, social service support and direct social service. RESPONSIBILITIES The Associate, Technology Service\xe2\x80\x99s role is to mainly be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: (1) Installing and configuring computer hardware operating systems and applications; Monitoring and maintaining computer systems and networks; (2) Communicating with internal staff or clients through a series of actions, either face-to-face or over the telephone or remote desktop software, to help set up systems or resolve issues; Troubleshooting system and network problems and diagnosing and solving hardware or software faults; Replacing parts as required; (3) Providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system; Supporting the roll-out of new applications; Setting up new users\' accounts and profiles and dealing with password issues; Responding within agreed time limits to call-outs; (4) Working continuously on a task until completion (or referral to third parties, if appropriate); Prioritising and managing many open cases at one time; Rapidly establishing a good working relationship with customers and other professionals, such as software developers; Testing and evaluating of new technology Skills QUALIFICATIONS Diploma of any discipline can be considered Diploma in IT would be an advantage OTHER INFORMATION You will need to show evidence of the following: (1) the ability to think logically; a good memory of how software and operating systems work; excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution; (2) the ability to work well in a team; problem solving skills; a strong customer focus; the ability to prioritise your workload; attention to detail. Please note that your application will be sent to and reviewed by the direct employer - Montfort Care