Job Description

Business Function

Group Technology and Operations (T&O) enables and powers our Bank with an efficient, nimble, scalable standard infrastructure through a strategic focus on Productivity, Quality & Control, Operating Models, Technology and People. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Perform document checks on Instruction (i.e. Board Resolution, Structured Form) for change of account signatories (CASA, Loans, Trade, SFS, T&M etc.)
• Conduct ID&V where EWSS screening is performed for new directors and/or new-to-bank signatory.
• Create customer profile records for new signers in core banking systems
• Compare & identify required changes for account signatories
• Ensure account signatories details and account operating requirements are properly maintained and updated.
• Ensure all tasks assigned are carried out in accordance with the operating and compliance procedures.
• Participate in department\'s initiatives (process improvements, system enhancements etc.) e.g., Work across business and technology lines and functions to define, analyze and lead improvements to business processes and procedures in line with best practice, regulatory and legal compliance.
• Ensure all requests are processed within the agreed service-level agreement (SLA)
• Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor.
• Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately.
• Attending to email & phone enquiries from BUs and other teams
• Handle internal customer complaint tactfully and ensure responsive problem solving for enquiries from branches and other units / parties.
• Stakeholder Management with Regional Ops and Product Team, Risk & Control

Requirements

• Bachelor\'s Degree in any field
• Relevant experience in operational controls & pre-checks capability in a Corporate Bank settings
• Proficient in MS Office Applications
• Have a strong control and process management mindset, constantly paying attention to details and have ability to perform deep-dive investigation
• Ability to exercise sound judgement on transaction monitoring and escalation of red flags
• Strong domain knowledge and work experience on corporate banking and associated process life cycles
• Passionate on driving changes and possess a can-do attitude in face of challenges
• Flexibility and ability to multi-task and take on different types of roles and activities at the same time in a fast-paced environment.
• Able to effectively manage time and prioritize tasks and responsibilities

Apply Now

We offer a competitive salary and benefits package with career professional advantages of a dynamic environment that supports your development and recognizes your achievements.

eFinancialcareers