Job Description

"To be the most loved everyday food and groceries destination!" - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

We are looking for a Product Operations Associate/Specialist to join our EU & APAC Consumer Platform team and reinvent on-demand delivery with us. The EU & APAC Consumer Platform team at Delivery Hero consists of smart and driven people from all around the world who work closely together with our entities worldwide to provide an amazing experience to our customers. We provide the consumer platform for brands like foodpanda, foodora and Yemeksepeti in 20 markets around the world. The Product Support & Implementations team within Product Operations is currently supporting our local business teams around the world with questions or requests around our consumer product solutions and to coordinate a smooth roll-out of new product features as well as documentation of new and existing features.

What\'s on the menu:

• Providing first line support for the local entities to troubleshoot, report and manage bugs/issues and quality assurance for their part of the business.
• Driving the operational roll-out and implementation of new product features across the globe working with central, regional and local stakeholders.
• Owning the stakeholder-facing documentation and training for newly developed features or products.
• Owning end-to-end the definition and execution of new strategies and frameworks to improve simplicity and scalability in the Product Support team.
• Raising the bar with regards to quality, making sure that best practices are distributed (including lessons learned) across the team.
• Driving own OKRs and contributing actively to wider Product Support OKRs.

What you can bring to the table:

• Bachelor\'s degree in Business, Computer Science, Natural Science Studies, or a related field.
• Around 2 years or more of experience in fintech, product operations, product management or similar.
• Excellent verbal and written communication as well as stakeholder management skills covering various backgrounds and seniority levels.
• Strong sense of ownership, accountability and solutions oriented mindset.
• Systematic, structured and detail-oriented mindset, with an ability to work independently in a fast-paced environment.
• Great cross collaboration and influencing skills with an ability to convey complex information in simple and clear language.
• Ability to analyse and visually present huge data sets ideally including SQL/BigQuery knowledge or a strong desire to learn.
• Good understanding of software development processes, API\'s and related tools (e.g. Jira, Confluence, Miro, Datadog, Grafana, Charles Proxy, Postman).
• Strong interest in fintech and backend services of consumer-facing applications with the passion and skills for breaking down complex problems.
• Ceaseless hunger to learn new things every day.

What we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Foodpanda