Availability to work weekends (5-day work week, Monday - Sunday rotation)
At least 3 years prior experience in
hospitality, hotel, or healthcare
industry preferred
Strong customer service and communication skills, with attention to detail
Fluency in English; proficiency in other languages is an advantage
Pleasant personality with professional grooming and composure
Key Responsibilities:
-------------------------
Support the
Manager
in daily operations and team coordination
Oversees and supports target achievement
Support
client consultations
and presenting service packages
Manage
guest check-in/check-out
, room assignments, and special requests
Handle
client feedback and service recovery
with discretion and professionalism
Coordinate with housekeeping, nursing teams to ensure seamless guest experience
Maintain and update management on client records, booking logs, and sales reports
Assist in
training new front-line or service staff
on SOPs and guest engagement standards
* Uphold service excellence aligned with luxury brand standards
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