Job Description

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.Be a Part of Something BIG!Responsible to design and implementation of System and Service Automation Solution, with focus on ITSM system. In this role, you will need to design, build and enhance ITSM system. You will also need to build the whole solution stack, from service request submission, orchestration, to request fulfillment automation. You will need to automate infrastructure management task using tools and scripts. You will be responsible for the technical infrastructure and deployment of various technologies used in OSS.Make an Impact by:

• Build and maintain System and Service Automation solution, perform testing, deployments and production release. Primary focus will be ITSM system design and implementation.
• Build and maintain automation scripts and application code for automating service and infrastructure management tasks such and provisioning, troubleshooting, resolution, configuration change, compliance check.
• Code or script test automation framework as well as carry out automated testing procedures in testing and production environments.
• Build and maintain reporting system for ITSM platform.
• Integrate ITSM system with API platform.
• Build service portals for customer interaction.
• Translate business goals into technical requirements. You will identify user needs and to architect appropriate ServiceNow solutions.
• Work with the Product team and other internal teams to ensure assigned defects/enhancements are validated, documented and resolved appropriately.
• Gathering functional requirements and developing technical specifications & project/test planning as well as participate in project meetings and discussion.
• Apply functional knowledge of ITIL and ServiceNow to customer needs and requirements
• Following the Agile framework including SCRUM: Strong adherence to a consistent delivery
• Experience with technologies such as Javascript, HTML/CSS.

• Tertiary education in Computer Science / Engineering or related discipline.
• Minimum availability: 6 months
• Good knowledge in ITSM system design and development on ServiceNow Platform
• Good knowledge in ITIL processes
• Experience with API platform such as Mulesoft with be an advantage
• Ability to use a wide variety of open source technologies and cloud services
• A working understanding of script (Java)
• Good problem solving skills
• Passion for programming and automation, and actively look for opportunities to develop tools to streamline and simplify the development and delivery process
• Good understanding with Systems, networking and development tools
• Familiarity with agile software development lifecycle
• Self-motivated and have attention to detail

Singtel