Job Description

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities

• Lead a team of Account Opening Specialist on Digital Acquisition for SME Banking via Online Channel to ensure onboarding of customers are in accordance to regulatory requirement as well as Group AML/CFY policy and procedures.
• To provide risk guidance for onboarding cases and performing checking of KYC cases.
• To participate in ad-hoc projects/initiatives when there is business requirement.
• Work with relevant stakeholders to manage and resolve customer issues and process flow.
• Collaborate cross functions with product and platform partners to drive digital share.
• Guide the team and support Active Cross Sell/Up Sell of bank\'s existing and new products that are introduced from time to time to strengthen our relationship with customers.
• Deep understanding of customer journeys by developing personas and conducting task analysis and research, through scenarios.
• Review and enhance the efficient and effectiveness of customer onboarding process.
• Provide regular and ongoing coaching to improve overall AML/KYC quality of the team.

Requirements

• University degree with 5-7 years of relevant working experience, preferably with experience in both onboarding and review of corporate and/or financial institution customers in the banking industry.
• Experienced people manager, and strong team player with ability to foster trust and rapport with team members.
• Strong communicator with good written and verbal communication skills, interpersonal skills, and ability to present information in a clear and concise manner.
• Strong analytical, organizational, and problem-solving skills with a good sense of business environment and attention to detail.
• Ability to work in a fast-paced environment and lead team and willingness to challenge status quo to drive better outcomes.
• Ability to work independently and communicate to stakeholders confidently.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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