Job Description

Responsibilities

• Lead a team of operations professionals to deliver high-quality and efficient services to internal and external stakeholders
• Oversee the day-to-day operations, ensuring adherence to policies, procedures, and service level agreements
• Identify operational risks, escalate Key Risk Indicators to management, and implement mitigation measures
• Drive process re-engineering and standardization initiatives, challenging existing methods, fostering innovation, and re-engineering reconciliation and investigation processes for improved controls
• Utilize data-driven insights and analytics to optimize operational performance and enhance decision-making
• Collaborate with cross-functional teams to identify and implement process improvements, enhance customer experience, and drive operational excellence
• Provide coaching, mentoring, and development opportunities to team members, fostering a high-performing and engaged workforce
• Represent the team and department in various forums, effectively communicating progress, challenges, and recommendations

Requirements

• Minimum 5-7 years of relevant experience in operations management, preferably in the banking or financial services industry
• Strong leadership and people management skills, with the ability to motivate and develop a team
• Proficient in risk management and control frameworks, with the ability to identify and mitigate operational risks
• Demonstrated experience in driving process re-engineering and standardization initiatives, with a focus on improving controls and efficiency
• Adept at leveraging data-driven insights and analytics to optimize operational performance and support decision-making
• Excellent problem-solving, critical thinking, and decision-making skills
• Strong communication and stakeholder management skills, with the ability to effectively collaborate with cross-functional teams
• Tertiary qualification in a relevant field, such as business, finance, or operations management

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Skills Required