Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

About the role
Regional Consumer Banking Operations (CBO) initiatives focus on delivering scalable and efficient processing capabilities in various countries. This role will provide the leadership in ensuring the successful implementation of such initiatives working with Technology teams and in-country Tech and Operations teams

Responsibilities

• Re-engineer the end-to-end process, analyse and review operations solutions
• Implement automation agenda to transform consumer banking operations across DBS
• Liaise with senior stakeholders on initiatives - from conceptualization to implementation.
• Conduct requirement gathering workshop, review and documenting requirements artefacts
• Review functional specifications and process define documents
• Coordinate and ensures UAT test plans and test case are executed within UAT schedule
• Work closely with regional teams and country teams to ensure timely delivery of project
• Drive and support the Regional CBO project management office
• Manage overall program financials across Regional CBO and work closely with business stakeholders & financial controllers to obtain program funding and develop business plans.
• Facilitate and assess budget, scope, risk and impact assumptions before project is undertaken
• Facilitate monthly project steering committee meeting to monitor and report projects progress (following up until completion) and for strategic decisions
• Facilitate and manage annual budgeting exercise
• Lead and guide the team members and work on task base/ad-hoc initiatives when required

Requirements

• Minimum 10 year experience in systems development and/or business process improvement initiatives
• Preferably with project life cycle experience in Financial Services Industry in Consumer Banking Operation
• Proven track record and experience in managing change management projects
• Hands-on team player who is able to see the big picture, possesses a can-do attitude and able to handle ambiguity
• Strong interpersonal, coordination and planning skills
• Work location is Changi Business Park

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

DBS Bank