Job Description

• Provide (1) clear guidance on documentation requirement and (2) support to customers for query resolution throughout the onboarding process.
• Centralize onboarding activities and improve coordination among stakeholders.

Job Responsiblities
Strategic Leadership & Oversight

• Support onboarding strategy and execution for corporate clients across Asia-Pacific.
• Maintain visibility on onboarding pipeline and ensure timely activation of services.

Client Engagement & Handholding

• Serve as a client-facing point throughout the onboarding journey.

• Ensure client readiness through documentation guidance and training coordination.

Cross-Functional Coordination

• Orchestrate coordination across internal stakeholders: Relationship Managers (RMs), Product Teams, Legal, Compliance, Operations (BCAPD-FCMO CDD [KYC], BCAPD-DG, BCAPD-CMLG), Credit, Risk & Technology.
• Chair regular onboarding forums or calls to review high-value or complex onboarding cases. Use these forums to escalate to Front Office RMs, Management teams to resolve bottlenecks.

• Participate in onboarding forums and escalate bottlenecks as needed.

Regulatory Compliance & Risk Governance

• Ensure full adherence to MAS guidelines, AML/KYC standards, sanctions, tax documentation, and cross-border onboarding regulations.
• Ensure internal controls, quality assurance, and issue remediation frameworks are in place.

Process Optimization & Transformation

• Contribute to onboarding process improvements and process automation, workflow enhancement, and digitization initiatives in onboarding and implementation.
• Support dashboard reporting and SLA/KPI tracking.

• Participate & contribute to key strategic projects that will transform Customer journey.

Job Requirements

• 3-5 years of experience in banking or client service roles.
• Basic understanding of onboarding and KYC processes.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office tools.
• Client-Centric Mindset, ensuring client needs are addressed proactively.
• Coordination & Communication skills to manage internal and external stakeholders effectively.
• Execution Excellence to maintain rigor in documentation and tracking.
• Contribute to process improvement, Identifying and supporting enhancements in onboarding

Skills Required