Job Description

Role: AVP, Customer Insights and Data Science & Business Intelligence

Job location: Singapore (onsite/hybrid)

Job type; Permanent

Industry: Telecommunications

Salary range: SGD 15,000 - SGD 20,000/month

Job purpose

You will lead the Data Science and BI function and to manage the governance, collection, measurement, and visualisation of data, build and enhance data science models to drive business objectives and identify opportunities to improve processes and strategies with technology solutions for Data Science and BI.

Responsibilities

Analytics:

• Conduct monthly deep dives on consumer segment performance (Sub-base, ARPU, Revenue and margins) with a second level insights on product performance by consumer segments.
• Define, measure, and communicate key performance indicators for consumer segment.
• Perform complex analysis and modeling for segment by multiple products for GTM activities, with the goal of maximizing revenue, market share and minimizing risk.
• Assist in segment GTM by identifying key drivers for business case/sponsorship and postmortem evaluation, effectiveness of campaigns
• Provide actionable recommendations for opportunities that support business objectives identified through ongoing program and customer measurement.

Data Science

• Use advanced analytics techniques and models to drive business decisions and impact
• Proactively look for new innovative ways to better understand our customers\' needs and behaviours to drive actionable insights
• Regularly measure existing model performance to improve churn, upsell and cross sell KPI\'s
• Continuously look at how we can enrich our data to create new segments and potential target groups

Data & Business Intelligence :

• Provide data and regular reports to the business teams to enhance current strategy for churn, retention, cross and up sell to meet business objectives.
• Manage and continuously improve the performance dashboards and look for opportunities to improve efficiency across the business through new interactive deep dive dashboards
• Oversee the deployment of data to the data warehouse and continuously update and enhance it to keep up with changing business needs.
• Explore and include new data sources in the data warehouse for data science, analytics, digital rewards and campaign management
• Define, measure, and communicate key performance indicators for consumer segment.

Team Leadership

• Manages up to 8 direct reports across data science, data engineering, data visualization and customer analytics
• Core responsibility to coach, retain and grow the team\'s capability and skillsets with an emphasis on empowering the team
• Create an environment of continuous business improvement and a culture of innovation
• Form part of the CLM leadership team and add value across Data Science, Customer Insights, Campaign Strategy and Digital Rewards
• Manage and continuously evaluate the existing BI and Data Science/Analytics tools for optimal performance

Requirements

• Degree in Statistics, Mathematics, Economics Engineering or similar field
• Minimum of 12 years of data science and analytical work experience in a related role, ideally 3+ in the telco industry
• Prior experience using Python, R, SAS, SQL, Data Robot or similar tools
• Experience utilising Visualisation tools - Tableau, PowerBI or similar tools
• Strong Microsoft Excel & PowerPoint skills

Interested applicants are welcome to apply directly or email your cvs to Ms Roopinder (EA 18S9081 / R1872236) on rkaur@leap29.sg
Please note that only shortlisted candidates will be contacted.

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