Job Description

At Infosys Compaz(iCompaz), we focus on Digital Transformation for enterprises across industry vertical segments and services. We take clients on a rewarding journey of Digital Transformation, with strengths in AI, Data, User Experience, Cloud, Cybersecurity and Analytics, while also serving clients in their IT management in technology operations, infrastructure and applications. We serve a comprehensive client network spanning multiple industries and are helping clients meet the challenges of the digital economy in financial services, retail, transportation and logistics, telecom, services, and resource sectors, among others.

Responsibilities

• As a Network Practice Lead , manage and mentor the team of network engineers to provide daily operational network technical support
• Responsible for network related projects from initiation to implementation as well as getting project sign-off from Customer\xe2\x80\x99s stakeholders for project closure
• Manage Customer\xe2\x80\x99s stakeholders (Tech Ops, Enterprise Architects, Cybersecurity, PMO, Procurement, Legal), internal stakeholders and external vendors/service providers
• Ensure full compliance with all SLAs, IT policies and audit requirements and provide support to all audit activities
• Provide cross-functional support to other BUs when there is a need arises
• Responsible for all the aspects of network BAU service delivery includes but not limits to maintenance of network design, architecture & security, network device/service availability, configuration, capacity, patch management, incident & problem management, Technology Refresh, etc.
• Responsible for managing the following technologies:

• Cisco Routing & Switching

• Cisco SD-WAN

• Cisco ISE

• F5 GTM/LTM/APM

• Zscaler

• Cisco ASA/FirePower

• Cisco Wireless

• Palo Alto NGFW

• Acts as the escalation point and lead on any network related major incident triage call together with internal stakeholders, customers, and external vendors/service providers
• Participate in planning, design, preparation, and network implementation for supporting Customer\xe2\x80\x99s major events
• Work closely with 3rd party vendor, Customer\xe2\x80\x99s Business Owner, Technology Directors, Enterprise Architects to provide technical support in Customer\xe2\x80\x99s POC initiatives

Requirements and skills

• 10 years experience in an IT related field

iCompaz is a Joint Venture between Infosys Limited and Temasek Holdings, both global leaders in their respective industries, and the JV was created exclusively to bring Digital Transformation capabilities and global skills to the ASEAN market. Temasek Holdings is a global investment company headquartered in Singapore. Infosys is a global leader in next-generation digital services and consulting, headquartered in Bangalore, India.

We have a strong team of transformation experts, business analysts and technology consultants based in Singapore. We also draw upon the global expertise and experience of our parent group, Infosys.