Job Description

Whether you\xe2\x80\x99re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you\xe2\x80\x99ll have the opportunity to expand your skills and make a difference at one of the world\xe2\x80\x99s most global banks. We\xe2\x80\x99re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You\xe2\x80\x99ll also have the chance to give back and make a positive impact where we live and work through volunteerism.Shape your Career with CitiCiti\xe2\x80\x99s Securities Services (SS) supports our clients\xe2\x80\x99 business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitionsWe\xe2\x80\x99re currently looking for a high caliber professional to join our team as AVP, Fund Accounting Manager - Valuations - Hybrid (Internal Job Title: Fund Accounting Sr Analyst - C12) based in Singapore. Being part of our team means that we\xe2\x80\x99ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That\xe2\x80\x99s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.We have a variety of programs that help employees balance their work and life.In this role, you\xe2\x80\x99re expected to:Oversight NAV deliverable from offshore locations. Tracking offshore location KPI and responsible in governance control.Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints and any other service issues.Deliver excellent service against agreed service standards and in line with client satisfaction criteria.As an internal voice of client, work together with AMs, Operations, Technology, and other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the clients.Foster long lasting relationships and rapport with premier clients at the transactional / operational level.Works with the AM team to manage existing/strategic clients to maximize client satisfaction and long term contribution to the bottom line Champion clientIncident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Service level reviews conducted in a planned manner with appropriate engagement from internal stakeholders (i.e. key AM and/or SSO participation if needed)Identify opportunities for service improvement based on useful metrics and demonstrate results.As a successful candidate, you\xe2\x80\x99d ideally have the following skills and exposure:5-8 years experience in client service and/or Fund Accounting. Experience in managing a team is preferredExperience in accounting, finance, or business-related area. Product / process knowledge within securities services is an advantage.Exceptional skill, ability, experience and confidence to navigate the Bank and business partners to ensure escalated issues are mitigated / resolved with min onward escalation.Ability to write reports, business correspondence and procedure manuals.Good Influencing and negotiating skills at senior levels.Strong communications (both written and spoken) skills.Detailed orientated, team player, takes end to end ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients.Ability to establish and maintain effective working relationships with peers and business partners.Comfortable with direct client and business partners interaction, with proven client interaction abilitiesMust be client focused.Excellent interpersonal skills and positive attitudeAble to work against competing priorities from various clients and manage sound delivery. Ability to deliver consistent results under pressure.Core understanding of client requirements and how to deliver on banking solutions.Acts in a way that improves the client experience and creates better service.Works collaboratively with contacts through pragmatic approach to solutioning and problem solving where required.Takes responsibility for providing support, advice and service.Possess skill, ability, experience and confidence to navigate the Bank and business partners to ensure servicing client requests are completed on time.Excellent analytical, problem solving, and time management skills.Ability to present ideas and information effectively in group settings.Exceptional analytical, problem solving, and time management skills.Bachelor\xe2\x80\x99s degree/University degree or equivalent experienceWorking at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you\xe2\x80\x99ll have the opportunity to grow your career, give back to your community and make a real impact.Take the next step in your career, apply for this role at Citi todayhttps://jobs.citi.com/deiJob Family Group: Operations - Transaction ServicesJob Family: Fund AccountingTime Type: Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the " " poster. View the .View the .View the

Citigroup