Job Description

Business FunctionGroup Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Responsibilities: ? Support NICE/Verint recording platforms, including user configuration, troubleshooting, and live verification. ?



Perform maintenance tasks such as patching and testing. ? Engage with stakeholders on L1?L2 operational and technical issues. ?



Monitor ticket queues and document support processes.Requirements: Minimum 3 years of experience with NICE/Verint, Cisco Voice, and MS Teams. Familiarity with Windows Server, SQL DB, CUCM, Unity, UCCX, and voice gateways. Ability to work independently and communicate effectively. Experience with conducting research into emerging technologies and applying research to business; skilled in comprehensive testing of new technologies to ensure problem free deployment to users. Excellent analytical, management and planning skills Knowledge of program and project management methodologies and tools; track record of success in managing IT projects; effective problem solving abilities; motivated to develop creative solutions to common processes or problems. Experience in working in banking environment is a plus Well organized, process focused, and self-driven as this is a fast-paced and highly technical environment. Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.