Job Description

The Technology Governance & Control Team (TGCT) at SMBC Singapore is responsible for overseeing the governance and control of IT system development, IT service management, IT operations and support functions. The team plays a crucial role in ensuring that technology is developed, deployed, and managed responsibly, in line with global technology governance standards and best practices.



We are seeking a highly skilled ITIL Architect to play a pivotal role in IT Service Management (ITSM) and IT Asset Management (ITAM). The ideal candidate will focus on the design and delivery of high-quality IT services that align with the organization's business needs while integrating best practices in Identity and Access Management (IAM) and access control.

Job Responsibilities

Service Design:

+ Develop and design IT services and asset management processes to meet business requirements while ensuring robust IAM practices.
+ Consider cost, risk, compliance, and user experience in all designs.

Service Strategy:

+ Define and implement the overall strategy for optimizing and improving IT service and asset management, ensuring alignment with IAM initiatives and organizational security objectives.
+ Work collaboratively with IAM teams to integrate access control requirements into the service design and strategy

Service Transition & Change Management:

+ Manage the transition of new or modified processes for IT services and asset management into operational phases, ensuring that changes reflect updated IAM protocols and access controls.

Service Operation & Control:

+ Oversee IT service and asset management operations, ensuring effective control over processes and procedures, with a particular focus on compliance with regulatory policies and requirements.

Tool Management:

+ Manage the implementation and maintenance of IT service and asset management tools, including automation solutions that enhance ITSM, ITAM and IAM processes, such as ServiceNow.

Collaboration and Continuous Improvement:

+ Foster collaboration between ITSM, ITAM, and IAM teams to ensure cohesive service delivery and robust security practices.
+ Continuously assess and improve processes to enhance the integration of IAM with IT service management, promoting a secure and efficient IT environment.

Requirements:

Minimum Bachelor's degree in Information Systems or a related field. Strong knowledge and experience in IT service and asset management operations and processes. Familiarity with ITIL frameworks and processes; ITIL certification is preferred. Experience with IT service and asset management tools, particularly ServiceNow. Experience in system design and development of such tools is an added advantage. Knowledge of project management principles and practices with relevant certification is highly advantageous Strong technical and process knowledge in IT service management with a focus on compliance and risk management. Understanding of infrastructure, including cloud technologies, is advantageous.

Work location: One@ChangiCity