Job Description

Job description

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world\xe2\x80\x99s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC\xe2\x80\x99s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers\xe2\x80\x99 needs.

We are currently seeking a high calibre professional to join our team as an AVP, Premier Direct Relationship Manager.

Principal Responsibilities

• Manage clients virtually with some face-to-face client interaction, primarily through the telephone and emails, managing our highest value clients where professionalism, client focus and strong understanding of the fundamentals of financial planning are critical to the success of the business
• Attend to client service requests through the telephone and email, on both service and sales matters
• Execute instructions from clients promptly to service level agreements and accurately, following up on any pending items, responding to customers\xe2\x80\x99 request, queries and complaints promptly, and working closely with other departments to ensure that customers instructions and requests are executed correctly and followed up in a timely manner
• The identification of opportunities for wealth reviews and delivering wealth solution as a trusted advisor based on identifying client\xe2\x80\x99s needs
• Build effective relationships with clients to retain and develop sustainable relationships
• Maintain highest standard of excellence in client service

Requirements

• Bachelor\xe2\x80\x99s degree or equivalent experience
• Some proven and progressive financial services or retail sales experience or equivalent
• Evidence of strong service experience in banking industry
• Relationship management experience with Premier clients
• Strong communication, client focus and influencing skills
• Understanding of business banking client segment, products, and services
• Clear view on how to work with Compliance, Credit & Risk, and Internal Control to ensure a balanced risk operating environment
• Able to communicate well in English and local languages

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role, please contact the recruiter for this role.

To be considered for this role, the relevant rights to work in Singapore is required.

You\xe2\x80\x99ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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