Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
About the role
The incumbent will be a team member of existing outsourcing governance initiatives and activities within the bank. The ideal candidate should be a driven, self-starter who plays an active role working in a dynamic environment with the service delivery teams to embed controls in the processes and operations. The incumbent needs to have analytical skills to assess information and identify potential risks, and should possess problem-solving skills to determine how identified risks can be mitigated. Additionally, he/she should be inquisitive on risk and control issues and rationalize the mitigations. Communication skills are important, so that clear protocols can be developed and executed to inform management about potential risk issues and as well as effectively relay information on impact of policy changes.
Responsibilities
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