Job Description

DESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Are you experienced in mission critical infrastructure and looking to contribute to a global data centre team?The Colocation Commissioning Build Program Management (CBPM) team is seeking a passionate and motivated technical program manager to contribute to the scaling and continuous improvement of construction, commissioning, building monitoring, and cost control - collectively the Build program - for Colocation data centers. The CBPM team collaborates with site planning, engineering, procurement, construction, and operations teams globally to achieve measurable improvements to quality, schedule, and cost. The CBPM team is able to deliver on multiple inflight tasks with expedited timelines, prioritizes tasks based on business impact, and provides timely updates for progress and lessons learned.We are seeking candidates with strong technical skills in primary Data Centre infrastructure. You will need to be very comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.Every day will bring new and exciting challenges on the job while you:
- Learn and use innovative intellectual properties (IP) and technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Interact with leading technologists and Colo facility owners around the world.
- Work directly with Amazon Web Service architects to help reproduce and resolve customer issues.
- Leverage extensive customer support experience to provide feedback to internal AWS teams on how to improve AWS design and construction services.
- Drive customer communication during critical events and quality defects.
- Drive projects that improve support-related processes and our customers' technical support experience.
- Write tutorials, how-to videos, and other technical articles for the AWS customer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.Key job responsibilities

• Work with regional and global partners to scale, drive, and continuously improve AWS Colo processes related to construction, commissioning, building monitoring, and cost control.
• Identify process gaps and lead initiatives across internal and external stakeholders to mitigate said gaps.
• Review and provide feedback to stakeholder deliverables affecting the build phase, including site qualification, stakeholder engagement, milestone planning, contracting, quality and handover protocols.
• Provide project management support of build activities in Colocation data centers when needed.
• Design and implement metrics to measure program achievements and opportunities for improvement.
• Provide guidance to Colo stakeholders of new or updated processes.
• Deliver measurable results that improve Colo quality, schedule, and cost.
• Support overall regional program technical support and prioritization of customer need.
• Ability and willingness to travel up to 50% of the year, including international travel.

About the team
About AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.BASIC QUALIFICATIONS

• 5+ years with direct mission critical facilities, including but not limited to data center infrastructure.
• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Construction Management, or equivalent experience.
• 3+ years of construction, commissioning, building automation experience.

PREFERRED QUALIFICATIONS

• 2+ years related to the Colocation data center industry and 2+ years of program management experience.
• Have a strong Technical and Working knowledge of Mechanical & Electrical plant and services supporting mission critical Data Center environments, including on MV & LV Distribution Switchgear, Automatic Transfer Schemes, Standby Generators, UPS, Chillers, CRACs/CRAHs, ancillary mechanical cooling systems plant, and system Automation & Monitoring.
• Ability to read and review design and construction documents, including contracts, scope of works, specifications, design drawings, control diagrams, sequence of operations, submittals, inspection and test procedures.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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