Job Description

Who we are is what we do.Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform's success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.Why should you be part of our success story?A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There's never been a more exciting time to join Deel - the international payroll and compliance market leader.What you'll do at DeelHelp our mid sized customers quickly onboard to the Deel platform, serving as their primary point of contact and support during the set up phaseBe an expert user of the Deel platform to train customers and provide credible support on features and functionalitySolve customer problems, and execute operations as required during the onboarding stage.Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experienceSuggest ideas for optimizing customer onboarding workflows through process improvements and product automationSome key qualificationsFlawless English (min. C1)At least 1 year experience in a Customer Onboarding or Customer SupportYou love supporting customers, solving their problems and executing relevant operationsHigh attention to detail and can design an organized, effective onboarding plan and schedule for clientsWillingness to work different shifts (potentially weekends or night shifts)Driven, think on your feet, and thrive in a fast-paced, challenging environment.Confidence in communicating with people at all levels both externally and within the organisationBonus points if youHave experience working with clients and team members from multiple countries and across multiple time zonesHave experience working on a remote teamHave experience working at a high growth start-up or scale-upHave Fintech or HR-tech experienceTotal RewardsOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.Some things you'll enjoyProvided computer equipment tailored to your roleStock grant opportunities dependent on your role, employment status and locationAdditional perks and benefits based on your employment status and countryThe flexibility of remote work, including WeWork access where availableDISCLOSUREWe use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.We began using on the 19th of February, 2025.For more information about our data protection practices, please visit our .You can review the independent bias audit report covering our use of Covey here:At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ and other acquired company emails like @ and @ . You can view the most up-to-date job listings at Deel by visiting .Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

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