Minimum GCE O-Level graduates with preferably 1-2 years of call center experience.
Open to shift hours, working on weekends/PHs
Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
Ability to understand customers\' needs and provide appropriate solutions and attention
Identify cross-sell opportunities during customer interaction
Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
Solicit customers\' feedback and identify problem trends for improvement actions
Next Steps
Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package